Ru Butler

UX and Service Design Director. The best kind of experiences are in the real world, tech compliments them.

[Ru Butler @Webbutlers]

@nickf Great points. I would add the ability to co-create is another important reason for it not to be done in isolation. In the world as it is now, I also think the words take-home might need to alter. Live remote design challenges might need to be considered.

[Ru Butler @Webbutlers]

@andybudd Agreed! I find founders believe they've identified & solved the problem with their killer idea & 'know' how it needs to be designed for users. Also, if research evidence is gathered it's often biased to encourage investment, not guide the experience.

[Ru Butler @Webbutlers]

If you or your kids use #socialmedia, switch off your phones (just for 1 hour) & put this on.

...even if you already get how digital 'works us' it's one to watch, trust me. https://t.co/Quyd1qleY7

#techforgood #digitalsociety #mentalhealthawareness #humanetechnology

[Ru Butler @Webbutlers]

@tristanharris Just wanted to express my thanks to you and your co-presenters on @SocialDilemma_ . For all the great & continued work you're doing to help build awareness of how social network tech models work and growing human impact to societies across the world, we thank you.

[Ru Butler @Webbutlers]

Looking back a year it's amazing how different life can be. Reflecting on the successes of 2019 and learnings from 2020 I'm optimistic 2021 can be a new start in a better world.
https://t.co/EFygllWjRF

[Redweb @Redweb]

In our agency meeting, our UX Director @Webbutlers spoke about all things Service Design, while our digital marketers Sean & Chris explained how they help clients get the most out of #Facebook advertising.

[Ru Butler @Webbutlers]

Thank you @samharvey_ux and @laura_yarrow for organising and hosting a fun UX Coffee evening with @boagworld. Always good to meet-up with old friends and make a few new ones. #UX #Bournemouth

[Ru Butler @Webbutlers]

@FiHarrison Hey Fiona, sorry, totally missed this message. Glad the intranet went live with some reference to the research. We often talk about our ARU project with you as one of the enjoyable ones ;) Hope you don't have as many frustrations at UEL now that you're full time. Sam same says Hi

[Ru Butler @Webbutlers]

Is no one else just a little bored of people shamelessly shouting about themselves on Linkedin? Connecting does not mean, permission to spam. Do good, help others, evolve thinking, build trust, then you might have my attention. #socialhumility

[Ru Butler @Webbutlers]

Seen so many process flow diagrams over the years. Interesting how they've slowly adapted in some ways and reverted in others

[UX Links @uxlinks]

UX research fuels your design process > https://t.co/XiXqHW5sE7

#ux #uxdesign #uxresearch #research #productdesign #designresearch #designthinking #prototyping #prototypes #conversion #webdesign #appdesign #mobile #designprocess #uxprocess #userresearch

[Ru Butler @Webbutlers]

Want to know what #UX pro's actually contend with... read this! It's spot on from my experience.
The Vandalisation of ‘UX’ by Max Taylor https://t.co/bmB9nBAuOA

[Ru Butler @Webbutlers]

I wonder, have we become too tethered to our phones? Are we not able to turn them off? If not, why not? What's healthy, what's acceptable? Is it time to educate or have public guidance on the effects or how to manage use. Should companies take some responsibility for this or not?

[Ru Butler @Webbutlers]

@experience_ux Oh, BTW... if the reason wasn't obvious enough, it's because human interaction allows us to explain the reasons behind our 'actual' needs and goals. This person can empathise and relate your context, adapting the best course of action for your needs or desires at that time.

[Ru Butler @Webbutlers]

@experience_ux Maybe the conversation you were having was referring to digital services however... personally :o) ... I would still say it's where I've had face-to-face interaction with a real person providing or aiding with the service e.g. Educators, Medical help, Chiropractors.

[Ru Butler @Webbutlers]

Interesting question from XUX... I'd be interested to know what you think.

[Experience UX @experience_ux]

We've had many discussions in the office this morning about personalisation and it got us wondering - which organisations have given you the best personalisation experience? And why?

[Ru Butler @Webbutlers]

Today the #digitalservice industry is placing less value on the provision of excellent websites and greater value on leveraging relevant and delightful #serviceexperience from an ever evolving #ecosystem of interlinked, on-demand services. #BurdenOfOwnership #Servicedesign

[Ru Butler @Webbutlers]

@mulegirl I agree, I see it happening without people even registering it. Is anyone able recognise and police algorithms which are born from unethical rules or decontextualized data decisions? How many systems do we trust and use today that stem from such working practices.

[Ru Butler @Webbutlers]

The trend of products & services fulfilling peoples needs while respecting their time will accelerate. Instead of fighting for attention, #servicedesign should strive for relevance & comfort. KPIs will shift from engagement to affinity-related metrics https://t.co/k8vH4vcmOc

[Ru Butler @Webbutlers]

@tfletcherjones thanks @tfletcherjones try this: https://t.co/7QAUX7p6BC

[Ru Butler @Webbutlers]

As part of our recent #UX work on #localgov projects we took a snapshot of local #council homepages. You can see these here: https://t.co/FYAqbWsQbh