@emmajane37 Railway Ticket Inspectors would have dealt with that without any police attendance. But Southern whom run Gatwick Express disbanded the Inspectors to put them in the new OBS role.
@CrigCragCroogie When a member of staff issues a penalty fare it costs TSGN £5 to process it and monies taken go the DFT. So the company actually now make a £5 loss on Penalty Fare issued. On the basis of this information the RPIs were disbanded in August 2018
@CrigCragCroogie Hi there, in the original document TSGN was to to 55% of all Revenue taken by Conductors, RPIs and ticket office staff. The DFT changed the franchise after they had signed. TSGN now only get 5% of all money taken, the rest going to the DFT