It’s a question about service versus payment.i can’t think of another sector requiring money before service and to such a large extent. What am I subsidising?
@SoEnergyUK based on the direct debit adjustment you have made in the middle of Summer, I estimate you are sat on around £60m of rolling customer credit balances. What do you do with that? Tesco don’t ask me to keep a “healthy balance” for the next time I shop there….