Al

[Al @WestHawkLake]

I thought living in a bilingual country meant that we could use either language in communications. It seems that what it really means is you HAVE to use both languages all the time. Guess it isn’t my country any more.

[Al @WestHawkLake]

I have now been on hold with @Aeroplan for 2 hours and 25 minutes. This is not customer support.

[Al @WestHawkLake]

Flying Houston to Victoria via Vancouver. Sitting in Vancouver. AirTags show my luggage still in Houston. @AirCanada ‘customer service’ says they don’t know where they are and they can’t help me. But they are sorry. #notcustomerservice #getwithtechnology @AirCanada

[Al @WestHawkLake]

@Rainmaker1973 Yes. Definitely. As soon as I have nothing else to do in my life!

[Al @WestHawkLake]

@facebook @meta Is allowing my friends account to create postings. My friend past away a couple of years ago. When I reported the problem - using their ridiculous reporting system - they replied that they investigated and determined there is no problem. #facebookwehaveaproblem

[Al @WestHawkLake]

@BCFerries Had to press 0 3 times to get put on hold for an agent. Funny how the online service part works. 5:14 put on hold. 5:18 got to deal with a very nice agent who hopefully made the reservation for us. The agent was great, the online and phone system is ridiculous

[Al @WestHawkLake]

@BCFerries Neither your online reservation system nor your phone reservation system is working. We can’t make a reservation to travel to medical tests next week. We live on the Island. This isn’t staffing issues, it is incompetence. How do we make a reservation?

[Al @WestHawkLake]

Went through @RoyalIrishTours who booked us into @strathmorehotels @bennevishotel Our view and the state of the baseboards are representative of the room. Be warned: before you pay, check reviews.

[Al @WestHawkLake]

Went through @RoyalIrishTours who booked us into @strathmorehotels @bennevishotel Our view and the state of the baseboards are representative of the room. Be warned: before you pay, check reviews.

[Al @WestHawkLake]

1st class @delta service. They don’t send my luggage with the flight. They are very sorry, They can’t have someone call me, check online .. online doesn’t show anything… oh, that is because it hasn’t moved.. but there is nothing else they can do…@buttheyareverysorry

[Al @WestHawkLake]

@Delta Flew 1st class Seattle to Tampa. Luggage did not. 3days later, luggage still in Seattle. #not1stclassservice

[Al @WestHawkLake]

@flySEA Nope. Everyone has the same answer. Not their problem.

[Al @WestHawkLake]

@SeaTacAirport my luggage flew @AlaskaAir Victoria to Seattle. Then it was supposed to fly @deltaairlines to Tampa. It is stuck in @SeaTacAirport for 2 days. How do I get it to join me in Tampa? #lostluggage #nocustomerservice

[Al @WestHawkLake]

@AlaskaAir Tried that. Hasn’t helped

[Al @WestHawkLake]

#seatacairport my luggage flew Alaska, Victoria to Seattle. Then was supposed to fly Delta to Tampa. It is stuck in SeaTac main terminal for 2 days. How do I get it????

[Al @WestHawkLake]

#delta didn’t send our luggage from Seattle to Tampa. Website is useless. 2 hour on hold wait #whatcustomerservice

[Al @WestHawkLake]

@AlaskaAir I waited 12 hours to hear something from you. You couldn’t manage any communication for 12 hours. Yet as soon as I book something else, you can reply in seconds. This is not customer service.

[Al @WestHawkLake]

@AlaskaAir #alaskaair 12 hours, no new flight, #alaskaair says to book online. Online lets you get through to picking a seat only to find out there aren’t any seats on the flights they they are available. What a screwup.

[Al @WestHawkLake]

@AlaskaAir How can I get some help? You phone lines and chats are down. You are saying don’t go to the airport, but you aren’t responding to any other method.

[Al @WestHawkLake]

#alaskaair @AlaskaAir your customer ‘service’ line isn’t working. What exactly are your customers supposed to doing?