Im sorry, but if you’re taking commissions, you need to treat it as a business. If you are purposely ignoring customers, getting aggressive at customers, creating queues you cant handle or get done in a timely manner, you really shouldn’t be in this kind of service industry.
I understand stuff pops up, i do, but you SHOULD notify your clients about delays. You should NEVER spend the customers money until your part of the work is done/materials ordered. Its to keep you as a business trustworthy to your client.
Theres a bush fire thats nearby and apparently underground now so alls well 🙃 and the second one theyre still trying to get in control of not much further away