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@capow14 Airbnb hired Jony Ivey to "revamp" the user interface and redesign the reviews system yet Airbnb fired a large portion of their staff which clearly affected the customer service department.
Spend the money to solve real issues, not to look cool.
Many hate Apple products.
@capow14 Cont. - Primarily customer service or the lack there of. Please hire intelligent customer service agents and empower them to use common sense/personal judgement to solve issues, rather than an outdated script.
Wait times are long and issues are always escalated to another dept.
@capow14 This is a cute campaign and is great for the company and for guests, however it does little to help with any of the issues hosts have been dealing with.
@AirbnbHelp - I started a direct message dialogue with Airbnb help, the customer service agent responded quickly, to ask my email and case number, I provided it and then the agent ghosted me. I messaged asking if they were still there and nothing. 20 minutes and counting. ???
@AirbnbHelp I have been waiting 60 hours for an Airbnb safety team member to contact me and no help in sight.
I need immediate help.
Diverse Property Rentals