William Benner

President and CTO of @PangolinSystems. Talk with me about @ScannerMAX #galvo scanners, LASORB semiconductors, #software and other #laser related topics.

[William Benner @WilliamBennerJr]

@FourSigmatic As a best-selling author of four separate business books, here's a business lesson for you: Your checkout flow tricked me into an accidental subscription (I intentionally selected what appeared to be a one-time purchase). I only discovered it when the second box arrived.
Support replied quickly via text, but required me to pay return shipping before issuing a refund.
This was a missed opportunity. A simple goodwill refund + letting me keep the product would’ve turned me into a promoter — I could’ve shared the coffee with coworkers and likely created new customers for you.
Instead, I must orchestrate the return before receiving a refund. So instead of a win-win, you’ve created a lose-lose situation. Consider this in your future dealings with customers.
Small gestures build loyalty. Friction like this creates vocal detractors.

[William Benner @WilliamBennerJr]

Another custom system. Very compact scanner with 10mm wide-angle mirror and right-angle connector.

[William Benner @WilliamBennerJr]

Nice 20mm system with silicon carbide mirrors, going out to a lucky customer!

[William Benner @WilliamBennerJr]

I made a video showing how my home-brew Hame Radio antenna worked from Hawaii! See it here: https://t.co/Z69ollLwea

[William Benner @WilliamBennerJr]

Nice 50mm Gold system going out to a fortunate customer ;-)

[William Benner @WilliamBennerJr]

@masterpj55 Yes just write to me directly.

[William Benner @WilliamBennerJr]

@masterpj55 Sounds really interesting Pieter! Please keep in touch about this.

[William Benner @WilliamBennerJr]

@masterpj55 Looks neat Pieter! We were involved in a project like that back in 2014. We still bring the circuit board and scanners with us to demonstrate at Photonics West. Ours could handle hundreds of watts though, with full 30K graphics, etc.

[William Benner @WilliamBennerJr]

@masterpj55 Looks like you're doing some neat work here Pieter!

[William Benner @WilliamBennerJr]

https://t.co/x92mMC1Sg7

[William Benner @WilliamBennerJr]

Most are what we call "Standard", which has 56 turns on the coil. The two -80 variants have 80 turns. The 80S has them connected in series. The 80P has them connected in parallel. The 80P could potentially be faster than the "standard", but it requires a super high power driver. It is also a good choice when you have limited power supply voltage, such as +/-15V.

[William Benner @WilliamBennerJr]

@NIglobal Thanks for the kudos!

[William Benner @WilliamBennerJr]

We just released a series of videos showing how to control ScannerMAX scanners using Python and Labview, and with NI-DAQ and LabJack and Arduino hardware. Check it out here:
https://t.co/SHGBBSpv4x

[William Benner @WilliamBennerJr]

@masterpj55 Thanks Pieter!

[William Benner @WilliamBennerJr]

Software Leaders Uncensored Podcast just dropped. Check it out here: https://t.co/uNkekA7DAn

[William Benner @WilliamBennerJr]

@masterpj55 Yes indeed, and we just expanded it to Raspberry Pi too!

[William Benner @WilliamBennerJr]

@masterpj55 Looks like MAX is still working well. Have you played with Blender?

[William Benner @WilliamBennerJr]

Just wrapped up a fantastic conversation with Steve Talpin, author of the book Fail Hard, Win Big, and creator of the podcast Software Leaders Uncensored!

The conversation took some fascinating turns, especially when we explored how a passion for electronics and music led to pioneering laser shows worldwide!

Can’t wait for you to hear the full podcast, coming soon!