Wink Smart Home Support

A simpler way to a smarter home. Control your favorite connected devices with the Wink smart home app.

Support Hours: Mon-Fri 11am-9pm EDT
[email protected]

[Wink Smart Home Support @WinkSupport]

Wink Hub connectivity issues have been resolved. Systems should reconnect to solid blue. Please start with power off/on if your system has not connected today. Devices that do not reconnect automatically may need the Wi-Fi settings updated in the app. Thank you for your patience.

[Wink Smart Home Support @WinkSupport]

Some control may still be functioning in the app depending on the device type/status. Unfortunately, we do not have an estimated time frame for this issue to be resolved. Please do not remove your Hub from your account or factory reset it. Powering off/on may help once resolved.

[Wink Smart Home Support @WinkSupport]

Please note there is a communication issue that may be affecting the Hub connection for users. Wink Hub 2 units may show a breathing blue LED pattern, and Wink Hub 1 units may be flashing amber. We are in the process of resolving the connecivity.

[Wink Smart Home Support @WinkSupport]

We look forward to expanding on our value through your continued support. Thank you sincerely for being a member of the Wink smart home community.

Manage your account online: https://t.co/V1bIFPyEy3
Contact Support: https://t.co/7NAcuvN9jw

[Wink Smart Home Support @WinkSupport]

We hope you are enjoying the convenience of Wink. We've always been driven to provide a meaningful and easy-to-use service. This has become increasingly challenging as we absorbed the rising costs of hosting services and the added expense of some 3rd party integrations.

[Wink Smart Home Support @WinkSupport]

The impact we hope to have is great. We’re always trying to keep your costs low. In order to keep you covered with convenient and meaningful features, we need to update the price of the Wink subscription to $5.99. The new pricing for subscribers is effective starting on 2/15/24.

[Wink Smart Home Support @WinkSupport]

Please be aware of the alert posted on https://t.co/8W8jIn0A7T. It is not advised to log out or uninstall the app if you are experiencing issues with devices. If you need help, send a Direct Message to start a support ticket, or use the form at https://t.co/7NAcuvN9jw

[Wink Smart Home Support @WinkSupport]

We have updated the alert on https://t.co/8W8jIn0A7T to Resolved. Users can troubleshoot the app or connected devices, if needed. Please send us a DM or use the online form https://t.co/7UBPu75JCD to create a support ticket. Thank you for your patience.

[Wink Smart Home Support @WinkSupport]

We are currently investigating Hub connectivity issues. An alert was added to https://t.co/8W8jIn0A7T. Please hold troubleshooting the connections or trying to add/remove devices until it's marked as resolved. If you need assistance, use https://t.co/7NAcuvN9jw to create a ticket

[Wink Smart Home Support @WinkSupport]

The alert on https://t.co/8W8jIn0A7T has been marked as Resolved. For troubleshooting assistance, please send a DM or use the online Contact Form (https://t.co/QYUKuQYRLG).

[Wink Smart Home Support @WinkSupport]

The recent alert on https://t.co/8W8jIn0A7T has been updated to Monitoring. A fix has been implemented and we are monitoring the results.

[Wink Smart Home Support @WinkSupport]

Updated alert from https://t.co/8W8jIn0A7T. We are currently investigating an issue with accessing and controlling Wink-connected devices. For assistance, please send a DM or use the Contact form online at https://t.co/1z8d3EdygV.

[Wink Smart Home Support @WinkSupport]

The Wink Core API status alert on https://t.co/8W8jIn17Xr was resolved today. Websites, services, and the app are online. For help, please first use these links
https://t.co/bWGkpYzf1G
https://t.co/7HJqUYFrHi
https://t.co/QNNuau3lkU
https://t.co/XSVbPmMEku
https://t.co/QYUKuQZpBe

[Wink Smart Home Support @WinkSupport]

The connectivity issue is actively being worked on. Users may notice that access has been restored to some websites and services, but the issue has not been fully resolved. Users should not expect all websites and services to fully function at this time. Hubs may be reconnecting.

[Wink Smart Home Support @WinkSupport]

We unfortunately don't have an ETA. It's being worked on & we'll reply to all tickets when we have an update. These resources can help after we're operational.

https://t.co/bWGkpYyHc8
https://t.co/7HJqUYETRK
https://t.co/QNNuau2Nvm
https://t.co/XSVbPmM6uW
https://t.co/QYUKuQYRLG

[Wink Smart Home Support @WinkSupport]

https://t.co/kTpyLNv6jn
https://t.co/bWGkpYyHc8
https://t.co/7HJqUYETRK
https://t.co/QNNuau2Nvm
https://t.co/XSVbPmM6uW
https://t.co/QYUKuQYRLG

[Wink Smart Home Support @WinkSupport]

We sincerely apologize for the ongoing issues. Our teams are continuing to work on implementing a solution. Please wait for the status alert to be fully resolved before troubleshooting, changing settings, or resetting passwords. Users can also use the available online resources:

[Wink Smart Home Support @WinkSupport]

An update on the connectivity issue has been posted on https://t.co/8W8jIn0A7T. The issue has been identified and a fix is being implemented. Please do not sign out of the app or troubleshoot Hubs and devices at this time. Users can open a ticket online at https://t.co/7UBPu75JCD

[Wink Smart Home Support @WinkSupport]

https://t.co/ZPTbZA3z6T is updated for the current issue. The status is marked as Investigating. We're currently investigating issues with logging into/controlling devices within the Wink App, as well as voice commands failing. Please submit tickets at https://t.co/QYUKuQYRLG

[Wink Smart Home Support @WinkSupport]

Status Alert Update: From https://t.co/8W8jIn17Xr. The Philips Hue control issue has been resolved. If needed, try to relink the accounts using "+ Add to Wink" and log into the Hue account again. Please send a DM or use the Contact Form for assistance - https://t.co/QYUKuQZpBe