@ThreeUKSupport Went through the web chat on Tuesday, there’s an issue and you’re working on it. And still no data working. No updates from anyone. Appalling customer service continues
@ThreeUKSupport I’m having the same issues many others have reported. SMS to say my data has run out when I have plenty left and confirmed with your live chat. Now can’t access your app or website or live chat - my account isn’t valid apparently and I can no longer use data
@ThreeUKSupport No nothing. On the phone with your support team for an hour, they didn’t know what the problem was and would call me back. Not heard anything. Contract will be cancelled. Appalling service for a customer of over 10 years
@ThreeUKSupport I still can’t use data when not on WiFi. The same issue as previously. Tried your live chat several times and it just disconnects whilst chatting. Someone has called to say you have a system issue with no known resolution timeframe. How do I claim compensation from you?
@westelmUK after returning a damaged item to you, this is what you sent back as a replacement. Someone else’s damaged & returned item. You’ve offered 20% discount for a piece of furniture that can’t even be put together?! 3 days to respond to an email? Worst customer support ever
@ThreeUKSupport hi, I've had no or intermittent 3/4G since Friday afternoon across multiple locations across London. Have tried rebooting phone several times. Are you having problems on the network?
@ThreeUKSupport really disappointed to have received a phone bill triple the price of normal as I unwittingly went through my call allowance. No notification or anything to give me a heads up and keep a customer happy. Really poor
@SW_Help@paulb2290 8:25 passed through NM on time, half full w plenty of seats. Therefore the delayed train in front had no bearing on the train in question. Just another case of you trying to hit your 'on time' quota at the expense of the commuters forking out obscene fares for an awful service
@SW_Help why are you consistently cancelling the 8:25 from New Malden to Waterloo at the last minute. It was running to time all morning and now it's non stop to Waterloo? 2-3 times a week this happens. The train is empty and no other trains on the line!!!