Service Task Team//Homebase

All Your Home Needs. Need assistance? We're here to help

[Service Task Team//Homebase @XHomebase_uk]

@MandySm73499734 @MandySm73499734 Hello,
We’re truly sorry to read this. This is certainly not the experience we aim to provide.

So we can better understand what happened and assist you properly, we kindly ask you to send us a private message with more details about your situation.

[Mandy Smith @MandySm73499734]

@Homebase_uk I'm not paying X just to send a PM to homebase CUSTOMER SERVICE...I JUST WANT TO KNOW WHERE MY ORDER IS. No CS contact number, like there used to be and your AI CHAT is as unhelpful as expected.

[Service Task Team//Homebase @XHomebase_uk]

@MandySm73499734 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Mandy Smith @MandySm73499734]

@Homebase_uk I'm not paying X just to send a PM to homebase CUSTOMER SERVICE...I JUST WANT TO KNOW WHERE MY ORDER IS. No CS contact number, like there used to be and your AI CHAT is as unhelpful as expected.

[Service Task Team//Homebase @XHomebase_uk]

@NateE979 @NateE979 thank you for responding back and we truly appreciate you bringing this to our attention. I'm human kindly follow back and share the requested details via DM for further assistance.

[Nathan Ellis @NateE979]

@XHomebase_uk Ive been backwards and forwards with ???? A bot, Ai who knows incomplete delivery, then no customer services contact no.... I wont be a returning customer.... I think having noone to actually speak to is beyond poor service. If not resolved within the 48hrs itll be returned.

[Service Task Team//Homebase @XHomebase_uk]

@NateE979 I totally understand your concern and frustrations while trying to get this resolved. I'm human and not a bot. Kinda follow back and share the requested details via DM for further communication and prompt assistance.

[Nathan Ellis @NateE979]

@XHomebase_uk Ive been backwards and forwards with ???? A bot, Ai who knows incomplete delivery, then no customer services contact no.... I wont be a returning customer.... I think having noone to actually speak to is beyond poor service. If not resolved within the 48hrs itll be returned.

[Nathan Ellis @NateE979]

@Homebase_help
Ive had a delivery today only part order... no customer service number... if I had realised I wouldnt have purchased from you.

[Service Task Team//Homebase @XHomebase_uk]

@NateE979 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Nathan Ellis @NateE979]

@Homebase_help
Ive had a delivery today only part order... no customer service number... if I had realised I wouldnt have purchased from you.

[Service Task Team//Homebase @XHomebase_uk]

@kayyumjcd @kayyumjcd Hello,
We’re truly sorry to read this. This is certainly not the experience we aim to provide.

So we can better understand what happened and assist you properly, we kindly ask you to send us a private message with more details about your situation.

[Md.Abdul Kayyum @kayyumjcd]

@Homebase_uk Hello, my order #001742856667 was due for delivery on 29 May but has not arrived. I have already submitted a support request but have not received an update. Please could you urgently check the status of my order and provide a delivery update. Thank you.

[Service Task Team//Homebase @XHomebase_uk]

@kayyumjcd Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Md.Abdul Kayyum @kayyumjcd]

@Homebase_uk Hello, my order #001742856667 was due for delivery on 29 May but has not arrived. I have already submitted a support request but have not received an update. Please could you urgently check the status of my order and provide a delivery update. Thank you.

[Service Task Team//Homebase @XHomebase_uk]

@Carmci @Carmci Hello,
We’re truly sorry to read this. This is certainly not the experience we aim to provide.

So we can better understand what happened and assist you properly, we kindly ask you to send us a private message with more details about your situation.

[Carolyn McIntyre @Carmci]

Hey, @Homebase_uk,
How do I get in touch with you regarding a missing package on my order?
I’ve filled an online form in twice and had no response, and the phone number I have keeps saying ‘line busy’ every time I call. Need some assistance here please!!!

[Service Task Team//Homebase @XHomebase_uk]

@Carmci Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Carolyn McIntyre @Carmci]

Hey, @Homebase_uk,
How do I get in touch with you regarding a missing package on my order?
I’ve filled an online form in twice and had no response, and the phone number I have keeps saying ‘line busy’ every time I call. Need some assistance here please!!!

[Service Task Team//Homebase @XHomebase_uk]

@matsweet @matsweet Hello,
We’re truly sorry to read this. This is certainly not the experience we aim to provide.

So we can better understand what happened and assist you properly, we kindly ask you to send us a private message with more details about your situation.

[mat sweet @matsweet]

@Homebase_help good afternoon
I’m trying to talk to someone in relation to a part of an order that has not been delivered.
I can’t DM on here
Could someone get in touch with me please?
Thank you ☺️

[Service Task Team//Homebase @XHomebase_uk]

@matsweet Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[mat sweet @matsweet]

@Homebase_help good afternoon
I’m trying to talk to someone in relation to a part of an order that has not been delivered.
I can’t DM on here
Could someone get in touch with me please?
Thank you ☺️

[Service Task Team//Homebase @XHomebase_uk]

@Hello,
We’re truly sorry to read this. This is certainly not the experience we aim to provide.

So we can better understand what happened and assist you properly, we kindly ask you to send us a private message with more details about your situation.

[Lols @lollylolly2017]

@Homebase_uk still no reply !!

[Lols @lollylolly2017]

@Homebase_help do you ever answer your customer emails with valid concerns? My lights arrived completely smashed yesterday no replies from CS and I’m still dealing with shards of glass and splinters in my hands and table !!!