🙌 Uniting forces: ITHM alumnus @XaleonSoftware (formerly Chatvisor) now is part of the @TeamViewer family. 🥳 Congrats Horst-Georg Fuchs (photo as participant in our 2020 #InsurTech Innovation Programme), Mathias Holzinger, Markus Wagner and team!
https://t.co/oCcpIqSUFr
From partner to buyer: @TeamViewer picks up Austrian customer engagement software startup @XaleonSoftware (formerly known as Chatvisor)
Lean more >> https://t.co/HJ3pxq6sAO
We are excited to welcome @XaleonSoftware, a leading provider of customer engagement software, to the TeamViewer Family!
Here you can read more about Xaleon and the acquisition ➡️ https://t.co/G1fEFdoorK #CustomerEngagement#Acquisition
Merry Christmas and a happy New Year from the Xaleon Team. May your year be engaging and bright! * Frohe Weihnachten. Und wir wünschen Ihnen einen guten Rutsch ins neue Jahr!
interactions with Co-Browsing see a much higher satisfaction rating that those interactions without visual tools.
According to a recent report by Forbes, Co-Browsing has much higher satisfaction rates than other modes of communications — close to 89.3%.
@contactcenters
Visual support has dramatic effects on KPIs. Improve your FCR rate, NPS, and Truck Rolls with Co-Browsing.
Read about Co-Browsing and phone communication in contact centers.
https://t.co/pNnZaSNupt
#customersupport#customerservice#contactcenters#callcenters
Co-Browsing has proved to be an excellent tool to accelerate handling time and provide a first call resolution. Let’s see what implementing Co-Browsing technology can do for your business.
https://t.co/0dcKapEqTj
#contactcenters#customersupport#customerexperience#callcenter
The Coronavirus pandemic has caused banks around the world to undergo a massive digital transformation.
Read this content piece to understand the value of Co-Browsing in banks today.
https://t.co/aBBU6H60mt
#cobrowsing#contactcenters#callcenters#customersupport#banks
With Co-Browsing and live chat combined, support agents can respond directly, solving whatever problem the customer may have.
Read about the benefits of combining co-browsing with video chat.
https://t.co/XexaL0ypCK
#contactcenters#customersupport#customerservice
Identifying your weaknesses as a contact center and providing the appropriate changes can tremendously improve the quality of your customer support and drive loyalty towards your brand.
https://t.co/WxSGUQLsel
#contactcenters#customerservice#customersupport#customers
Simplicity and security make Co-Browsing an effective tool for customer service. Learn more about why companies are using Co-Browsing as a part of their customer service in this blog post. #cobrowsing#customerservice#customersupport#screensharing
https://t.co/PIoHMCnX50
Co-Browsing makes the live chat an incredible tool to reach and assist customers. Learn about the benefits of adding Co-Browsing to live chat in this blog post. #cobrowsing#customerservice#contactcenters#customersupport
https://t.co/VsYKPrbeet