Joseph Xavier

[Joseph Xavier @Xavier79Joseph]

@atherenergy @satnammaan Also remember to keep checking your emails. once they reply, if you do not reply in 24 hours they might close the ticket. They can take days to reply, but you get 24 hours to reply. @tarunsmehta

[Joseph Xavier @Xavier79Joseph]

@atherenergy @satnammaan Syed Mujahid Hussaini is the name of the person from escalations team. But hey, dont worry they are only in a hurry to close the ticket and not provide you with the solution/information. @tarunsmehta

[Joseph Xavier @Xavier79Joseph]

@atherenergy @satnammaan Escalated? it sounds funny to me coz they themselves are more bothered to close the ticket only and not provide you with support or information. My ticket was also escalated and handled by Syed. i asked something on a call and got a reply with something unrelated @tarunsmehta

[Joseph Xavier @Xavier79Joseph]

@mr_ambekar @atherenergy Forget their customer care people, the escalation team is worse. I am not sure they even understand english. @tarunsmehta

[Joseph Xavier @Xavier79Joseph]

@atherenergy @atherenergy Sent a mail requesting for tyre replacement procedure. 10 days, no information provided. is it that your team does not know the procedure?

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance Most of these tickets were closed without my permission

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance O2701541802

O1302548529

O2702966792

O0203969842

O2403159294

O2504522884

O1505511273

O1505511313

O1905513109
O1905513111

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance Who ever updated u obviously provided the wrong information. They have refused to fix my issue. This is the kind of information being provided by ur team. Shows the quality of customer service, the worst.

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance Who told u? Ur team is refusing to fix the issue and have been closing the tickets without my permission. Ur teams claim that tickets cannot be closed without the code sent to the customer. However every ticket of mine seems to have been closed with out the code being given byme

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance @gdijon another promise done. But no action.

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance @gdijon I am being refused service for 2 ac I bought when in warranty. Pls advise what I should do. Lisa has her standard scripts to reply since i send a dm last week Monday but no action. @GodrejAppliance

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance Lisa. Please use a new script. I have been hearing this for the past 1 week without any responses from your so called team. Do they exist?

[Joseph Xavier @Xavier79Joseph]

@NShyara33301 @GodrejAppliance Even the state head for service of godrej has the same attitude. @GodrejAppliance in a company like godrej there is no escalation matrix for customers. They have the attitude that customers can't do anything to them.

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance How does godrej expect me to celebrate when I have 2 ac and being denied service in warranty? Or did they mean they would celebrate coz we the customers became scrap goats by buying from godrej? @GodrejAppliance @GodrejAndBoyce

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance @sourav7236 @GodrejAppliance is Lisa a bot? Coz I see only promises, no action. A human would have a little respect to customers. Lisa does not seem to have any.

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance U have been saying that since Monday and still nothing.

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance Waiting for Lisa to reply at the earliest since Monday #Godrej #GodrejAppliances @GodrejAppliance @GodrejAndBoyce

[Joseph Xavier @Xavier79Joseph]

@GodrejAppliance When will ur earliest be? @GodrejAndBoyce @GodrejAppliance @GodrejGroup