Xbox Support

Official Microsoft Xbox Support account. For fastest service, please tweet @XboxSupport.

[Xbox Support @XboxSupport5]

For all of your official Xbox support-related needs, be sure to follow our primary handle, @XboxSupport, right away!

[Xbox Support @XboxSupport5]

@OrieShaw Oh no! Does anything on this guide here: https://t.co/RAvRO4op5j help with what you're seeing? ^AK

[Xbox Support @XboxSupport5]

@Jimer223 Oh right on! Happy to hear it :) ^NX

[Xbox Support @XboxSupport5]

@Whiturr Oh shoot. Sorry to hear about the frustration. If there's ever any technical support needed, let us know :) ^NX

[Xbox Support @XboxSupport5]

@Whiturr Shoot, to make sure, are you talking about the phone or chat team? What's the next step? ^NX

[Xbox Support @XboxSupport5]

@Jimer223 Hi! If you sign into https://t.co/PKob1fgSkY & click the far left tile, do you see an active suspension? ^AK

[Xbox Support @XboxSupport5]

@Vontae1Clark_ We don't have an ETA for resolution, but you can check for updates here: https://t.co/lTxaix7vVD ^JZ

[Xbox Support @XboxSupport5]

@edgardonchelo It might be related to the status alert we have up at: https://t.co/Ab0nBn8jHP but our teams are on the case! ^JZ

[Xbox Support @XboxSupport5]

@RobertP40987212 Thanks for the info. That actually shows the time the issue started in GMT. ^SB

[Xbox Support @XboxSupport5]

@LOSTLOVEN Hey there! Our teams are checking in that currently. More info at: https://t.co/WD7i2t3vbf ^MD

[Xbox Support @XboxSupport5]

@Jimer223 looks like this should now be resolved. A power cycle may help as well: https://t.co/ZRAUijnbgg ^FC

[Xbox Support @XboxSupport5]

@SkyGolem1 Request for that controller. Steps to do that can be found here: https://t.co/poTDBgghWC 2/2 ^RZ

[Xbox Support @XboxSupport5]

@SkyGolem1 Sorry to hear that happened! I'm afraid if the store won't exchange your bundle, you'll need to set up a Service 1/2 ^RZ

[Xbox Support @XboxSupport5]

@cdg_l Was the code redeemed successfully? Were you on a PC/Mac, a tablet/phone, or on the console? ^NX

[Xbox Support @XboxSupport5]

@Jay_wax77 You bet! Can you try the steps here: https://t.co/3jvIv8SCgp for that and let us know if that helps? ^QZ

[Xbox Support @XboxSupport5]

@ChrisGr43549786 Can you please follow @XboxSupport? We'd like to send you some questions :) ^NX

[Xbox Support @XboxSupport5]

@LATOLATINO Ah! Lets try the steps in our slow performance guide https://t.co/naJbrvbuHe to see if that helps matters. ^CH

[Xbox Support @XboxSupport5]

@jamieeeee_g Are you referring to the new Xbox One update? Please let us know. ^FC

[Xbox Support @XboxSupport5]

@Jokerrsabeastt Hey there, this page will show you exactly when to expect it: https://t.co/X5eMzRh6wY Anything else we can help with? ^BD

[Xbox Support @XboxSupport5]

@SwiftxTrickshot What is the exact message you're getting? Can you send us a pic of the whole error? ^SB