The Diamond Guy

Award Winning #Author|Award Winning #engagementring Designer & #Jeweller|Keynote #Speaker

[The Diamond Guy @XennoxDiamonds]

@emirates @NBA Great that you are supporting this, wish your customer service also extended to your paying flight customers.

[The Diamond Guy @XennoxDiamonds]

@EmiratesSupport Disgraceful response to expect someone to pay $1000 to sit next to their family when their tickets were booked and paid for months ago. Talk about profiteering 😤

[The Diamond Guy @XennoxDiamonds]

@EmiratesSupport can I please get assistance - we are flying tomorrow and for some reason you have split my family of 4 up into all different seats on the plane. Very disappointed and upset.

[The Diamond Guy @XennoxDiamonds]

@emirates What a dreadful experience to find out that you have speared my whole family on a long haul flight. When I questioned it, you try to charge me $1000 to sit next to my family on what should be a special trip. 😢

[The Diamond Guy @XennoxDiamonds]

@EmiratesSupport It’s disappointing that the airline is making me pay extra to sit next to my family when we booked and paid for our tickets months ago.

[The Diamond Guy @XennoxDiamonds]

@EmiratesSupport Thank you, appreciate the prompt response.

[The Diamond Guy @XennoxDiamonds]

Disappointing experience at @Apple today, which is unlike them. Bought 2 new iphone 15 pro, and they wouldn't accept the trade in because I missed the return date by a week. Hate companies who hide behind #thatsourpolicy

[The Diamond Guy @XennoxDiamonds]

Can’t believe @StarbucksAu has sold out of the gingerbread latte 2 days before Xmas. #gutted #poorplanning #havetowaittillnextyear

[The Diamond Guy @XennoxDiamonds]

@SingaporeAir I have emailed you 4 times about my complaint and no one from @SingaporeAir responds. It has now been 3 weeks, and I can't get anyone to take the complaint seriously. ref:S-2022-08-2116559:ref

[The Diamond Guy @XennoxDiamonds]

Just finished a great book titled #upliftingservice by @RonKaufman Extremely inspiring about the power of customer service in an organisation. Unfortunately @SingaporeAir is a COVID casualty. 4 complaint letters in 3 weeks and no response. #poorform

[Kerryn Powell - The Network Catalyst @YTMKerrynPowell]

What did you learn over the past week?

Take a moment. Have you acted on that insight? Or scheduled some time to review the steps you need to take?

This week the Your Time Matters (Australia) Lunch and Learn attendees connected with @XennoxDiamonds as he…https://t.co/JVXCXIcroj

[The Diamond Guy @XennoxDiamonds]

Does anyone have any good connections at @SingaporeAir Have been trying to get in contact with a human for the last 3 weeks and no one can be bothered to reply :(

[The Diamond Guy @XennoxDiamonds]

@SingaporeAir We are coming up to 3 weeks now, how long does it normally take to respond to a complaint????

[The Diamond Guy @XennoxDiamonds]

The main complaint form on your website. Have tried 3 times over the last couple of weeks - no response

[Singapore Airlines @SingaporeAir]

@XennoxDiamonds Hi there, we're sorry to hear this. May we seek more details of your concern? Additionally, may we know which Singapore Airlines' email address or contact channels you have reached out to and when this was? Thank you.

[The Diamond Guy @XennoxDiamonds]

@SingaporeAir I am sorry, I don’t believe it should take two weeks to respond to a complaint. Especially when @RonKaufman promotes you as a world class experience business.

[The Diamond Guy @XennoxDiamonds]

@SingaporeAir This is the first one of a few of them ref:S-2022-08-2116559

[The Diamond Guy @XennoxDiamonds]

It seems like there is another casualty in the customer service space. What was once an amazing airline to fly with impeccable customer service, can't be bothered to return 3 complaint emails. Poor form @SingaporeAir

[The Diamond Guy @XennoxDiamonds]

89% of consumers are 'highly' or 'fairly' likely to use a business that responds to all of its online reviews. https://t.co/oKGPi9elba

[The Diamond Guy @XennoxDiamonds]

@AnthonyMarxCM looking forward to seeing you in the showroom tonight for one our #xennoxexperiences Whisky tasting featuring #Bladnoch 🥃

[The Diamond Guy @XennoxDiamonds]

@AnthonyMarxCM so great to see you again at the #Dancingceos night. Fantastic cause and a great result on the night for @wlsq