@Affirm what are the next steps for a customer who has sent all the information you have requested to your “customer service”. I have been dealing with an issue for over a month with zero help. @bbb_us
@bbb_us@Affirm has been charging me for an item I never received. I have sent proof from the retailer that the order was cancelled in December. Their customer service department will NOT help. What are my next steps. #horriblecustomerservice#betterbusiness
@Affirm I truly have never experienced a company with worse customer service! Now after cleaning up the damages from your previous issue I am being billed for something that was canceled. With no one to help! #noonetohelp
@Affirm What is the plan for your customers that experienced overdraft fees due to this error. For most people a pending charge still does not give them access to their money. So saying it will only take 3 to 5 business days during a bank holiday doesn’t help people put gas in their cars
@Affirm From a customer service standpoint this is horrible. Obviously with computers there will be issues from time to time. That being said no email notice at all! Nothing on your website saying there is an issue! No chat associates available to assist you customers! So gross!
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