A customer just won a fraudulent chargeback for $4,603.00 USD stating he didn't receive the product
We have every single shred of evidence against him that this is just plainly false and fraud:
- Complete communication log: 10 email threads from 6 months of documented correspondence showing the customer was satisfied, received the product and that the team ALWAYS responded to his questions or concerns in a timely manner with a resolution
- PLUS signed proof of delivery receipt
Now shopify is telling us, as I quote, these are the only options of what I can do:
"Report the customer to your local authorities to create an official record.
Consider pursuing civil action, such as small claims court, where your evidence will be valuable.
Report the customer's card to Visa or Mastercard to flag repeat offenders.
Block the customer from your store to prevent future orders."
This so high tier bullshit @Shopify
Anyone ever filed a lawsuit against a customer? Would love to get some advice into what to do here