Neither yours, nor Trunet's customer service team is taking responsibility for this outage. My service requests have been closed without resolution. Excuses have been made in the name of "Shifting the server". Random ETAs are being given for service resumption.
@highspeedION Hey team, your services in Dombivli have gone for a toss since this morning. Whether it's iON or Trunet or whatever you're calling yourself this week, look into this issue, ASAP. We shouldn't have to suffer because you decided to migrate your services elsewhere.
@highspeedION Yeah, asking me to mail the customer care (which, bTW, is unresponsive) isn't solving my issue. The internet is down 3 to 4 times a day, since your tie-up with Trunet began. Not to mention the abysmal speeds (85-90 on a 300 mbps connection). Also, the net is out, yet again!
@highspeedION We would appreciate some transparency regarding the shift of operations from ION to Trunet. The internet downtime has increased significantly and the service has worsened. We now have 2 sites, 2 apps, and no solutions or grievance redressal.
@OnePlus_Support Hi Team. I would truly appreciate receiving assistance over DM. But the only catch is, ALL of my texts so far have gone unanswered. Hence the tweets.
(1/3) @OnePlus_IN@OnePlus_Support@PeteLau@oneplus Since your team does not have the courtesy does not have to acknowledge a widespread problem, let me have your attention here. OnePlus 7 Pro - Front camera failing, along with rear cam, and torch function on OxygenOS 11.
@OnePlus_Support@OnePlus_Support@OnePlus_IN FYKI, all the preliminary diagnostics have been performed. I have tried clearing the cache of the app, disabling and enabling the app, testing it in the safe mode, factory resetting the phone, rolling back to an older OS build, but nothing worked.
(3/3) The internet is rife with multiple reports of this issue. Yet, your best solution is to visit the service centre. It is unreasonable for customers to shell out money (since most 7 Pros are out of warranty) on hardware repairs when the issue lies somewhere else.
(2/3) Took the phone to OnePlus ASS, got a quote for replacement of front camera. Here's the weird part, the rear camera and torch magically starts working when OS is rolled back to OxygenOS 9. Front camera still unresponsive. Proves that this camera failure is software-related.
I deleted the @Olacabs and @UberINSupport app today. The stress of booking a cab and receiving calls from drivers about destination and payment and then ensuing cancelations by the driver was too much. Going back to autos and kali peeli.
No hard feelings love. We had a good run.
@TrustMSD@highspeedION@ketanmulay155 It's difficult to take your promise of resolution seriously when there are connectivity issues literally multiple times a day, everyday. And that's especially frustrating in these times of WFH when one needs a stable connection, the most.
@TrustMSD@highspeedION@ketanmulay155 The issue with switching is the unavailability of major broadband players in the area. Hathway and Tikona are the only comparable names, and they're just as bad (even worse on occasion). I've raised 12 complaints this month, and their response has been appalling! @highspeedION
Prices of 1 litre petrol :
India : Rs 81
Sri Lanka : Rs 64
Bhutan : Rs 49.6
Nepal : Rs 67
They all buy oil from us but they dont profiteer from it.
Taxes on fuel in India are one of the highest globally. Yet we arent even outraged anymore. Thats how they normalize robbery.
Guys, entire days without internet connectivity! I'm really tired of raising service tickets every couple of days. @highspeedION Either fix the issue once and for all, or put me out of this misery by cancelling my subscription!
When the lockdown increases your reliance on the internet, and your ISP pulls a fast one on you! Being treated to this screen for more than 15 hours @highspeedION. Your customer service executives seem to think that our devices are problematic.
Service tickets left unattended throughout the day, with an invalid contact number to boot. @highspeedION Our work is suffering heavily on account of this. Please provide a sound resolution ASAP. It's terribly inconvenient to raise complaints every 3 days.