Sunil K

[Sunil K @YaImSunil]

The goal of AI-assisted support is not simply more automation. It is faster resolution, consistent quality, and a better experience for every customer. #MicrosoftCopilot #CustomerSupport

[Sunil K @YaImSunil]

Good AI-generated customer responses should sound human without pretending to be human: empathetic, concise, useful, and honest about the next step. #CustomerExperience #AI

[Sunil K @YaImSunil]

Social media support moves quickly. An AI agent can detect urgent posts, draft useful responses, and surface legal, security, accessibility, or safety concerns for review. #MicrosoftCopilot

[Sunil K @YaImSunil]

Building with Microsoft Copilot is also an exercise in responsible design: clear guardrails, measurable quality, transparent escalation, and human oversight. #ResponsibleAI #AI

[Sunil K @YaImSunil]

Customer experience improves when routine questions receive quick help and complex concerns reach the right person without delay. AI can support both paths. #MicrosoftCopilot

[Sunil K @YaImSunil]

AI does not replace human judgment in customer support. It helps teams focus their attention where context, care, and accountability matter most. #MicrosoftCopilot #CustomerSupport

[Sunil K @YaImSunil]

A useful social response agent should do more than draft replies. It should evaluate empathy, helpfulness, safety, and brand alignment before anything is published. #ResponsibleAI

[Sunil K @YaImSunil]

Sentiment and urgency detection can help customer support teams prioritize the people who need attention most. That is where AI can make service more responsive. #MicrosoftCopilot #AI

[Sunil K @YaImSunil]

Fast responses matter, but accuracy matters more. AI-assisted support should combine speed, quality checks, brand standards, and clear human escalation. #ResponsibleAI #MicrosoftCopilot

[Sunil K @YaImSunil]

Microsoft Copilot can help support teams turn customer feedback into timely, empathetic responses while keeping people involved for sensitive decisions. #MicrosoftCopilot #CustomerExperience

[Sunil K @YaImSunil]

Exploring Microsoft Copilot as a way to help support teams respond to customer feedback faster, detect urgency, maintain brand standards, and escalate sensitive issues to people. AI works best when automation and human judgment work together. #MicrosoftCopilot #AI

[Mark Whitby @MarkWme]

Congratulations to @MarkXA and @sennaparsa on a great Container Apps and GitHub Actions presentation, especially Mark for stepping in and presenting in front of a live audience with just two hours notice! 👏👏👏 #MSBuild @msdevUK

[Rich Turner @richturn_ms]

It has never been a more exciting time to be a developer on Windows #MSBuild #ProjectVolterra & Arm-native Visual Studio, VC++, .NET, & many other developer tools

[Sunil K @YaImSunil]

Turn images and designs into apps using AI-powered express design #Microsoft #MSBuild https://t.co/BvXzgQGZ8s

[Charles Lamanna @clamanna]

I am thrilled to announce Power Pages, the fifth and newest product in the Power Platform family! Built for low code makers and pro devs, Power Pages empowers you to quickly build rich websites. Get started here: https://t.co/nke6RHK2pM or watch the caterpillar explain it!

[Sunil K @YaImSunil]

Tenant level analytics for Power Automate and Power Apps is now available in general.
#PowerAutomate #PowerApps
https://t.co/BGVL87CStn

[Sunil K @YaImSunil]

@Lav_Qnet It was yesterday's video. Late post 😄

[Sunil K @YaImSunil]

And the sad truth is, only 3% have suitable #skills to be #employed in #software or #Product market, and only 7% can handle core engineering tasks.

Should we blame the #Education #system?

[Sunil K @YaImSunil]

Around 1.5 million #engineers are released into the #job #market every year in #India. Out of these, 97% of graduating engineers want jobs either in #software #Engineering or core engineering.