Yali Mak | DCENT

Blockchain Engineering Manager @ DCENT wallet. Building Permission-less systems. 🪝Blockchain Strategy and Research | DeFi Analyst🛠️ $XRP $HBAR $XDC $BTC

[Yali Mak | DCENT @YaliMakDC]

@calldebi59 When did this happen Debi? Please send me a message.

[Yali Mak | DCENT @YaliMakDC]

@calldebi59 Hi Debi, Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@KellyGoolsby I tried messaging you, but your DMs are closed. Really sorry you had to deal with that. Send me a message.

[Yali Mak | DCENT @YaliMakDC]

@KellyGoolsby Please send me a direct message with a screenshot so I can follow up.

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 still waiting for the ticket number so I can follow up. Please send me a direct message here.

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 I tried messaging you, but your DMs are closed. Shoot me a message with the ticket ID so I can follow up 😊

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Please do not paste the ticket number on here for security reasons-- kindly share the ticket number via message 😊

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Hi Clayton! Have you taken any actions yet ? and Do you have a ticket number ?

[Yali Mak | DCENT @YaliMakDC]

@AlchemistMode Apologies for this unusual situation regarding your device issue. Did this error start right after updating the D’CENT app or device firmware?

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Are you using the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@Jaugust1234 Please manually revoke all transactions to place them on temporary hold and eligible for immediate refund. Are you using the biometric or app wallet ?

[Yali Mak | DCENT @YaliMakDC]

@CamblinMartin Camblin, did this happen on biometric or the app wallet ?

[Yali Mak | DCENT @YaliMakDC]

@__bryansanchez Did this happen on the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@R3publick can you please confirm that or have him send me a message directly so I can follow up with his case. Thanks for your patience! 🫡

[Yali Mak | DCENT @YaliMakDC]

@R3publick Can you confirm if he’s currently on version v10.00.0 ?please send me a message and I will provide instructions necessary to take for revoke. 😊

[Yali Mak | DCENT @YaliMakDC]

@R3publick Really sorry to hear that. Does he use the biometric or app wallet?

[Yali Mak | DCENT @YaliMakDC]

@R3publick I’m really sorry to hear that. We’re actively working on the situation. Please manually revoke all transactions immediately to place them on temporary hold and eligible for immediate refund.

[Yali Mak | DCENT @YaliMakDC]

@WHIPSHEE Firstly, Please open up the app - Go to → Settings → About. You’ll see your current app version there. What version do you see ?

[Yali Mak | DCENT @YaliMakDC]

@WHIPSHEE Have you manually revoked access or rekeyed the wallet in the app since you first noticed this?

[Yali Mak | DCENT @YaliMakDC]

@WHIPSHEE I tried messaging you, but your DMs are closed. Shoot me a message.

[Yali Mak | DCENT @YaliMakDC]

@WHIPSHEE Please reach out to me here by sending a message and I’ll provide steps to guide you.