@SwiggyCares I requested to cancel my order immediately after placing it by mistake and before it was even baked. However, the request was refused, and I was still charged a cancellation fee which is equivalent to the price of item.
Order ID: #220981971796279
@SwiggyCares
Zomato is better than you because at least they think of ways to make use of cancelled orders — if someone cancels, another customer can place that order right away.
@SwiggyCares
You shouldn’t charge the full price as a cancellation fee, because it can stop customers from ordering again. No one wants to place a new order if they still have to pay for the last one they cancelled.