Susan

Former marketer, current technophile with a passion for travel and a penchant for food who satisfies both by living a perpetual year of yes

[Susan @YesMissWin]

@AmericanAir Sent

[Susan @YesMissWin]

When your @AmericanAir seatbelt is soaked with mystery liquid

[Susan @YesMissWin]

Overheard from a kid during intermission @broadwaychicago : “How long is halftime?” Usher without missing a beat, “15 minutes” Ha!

[Susan @YesMissWin]

@AmazonHelp @amazon I used help chat to get my money back, but now have to micromanage my orders. This is very concerning

[Susan @YesMissWin]

PSA to check @amazon math. How many orders are overcharged a few cents at a time?!?

[Susan @YesMissWin]

Other airlines take note: @AlaskaAir has customer service agents that actually know what they're doing! Thank you for the seamless assist this AM.

[Susan @YesMissWin]

Taking people’s bags with whole bins empty and sitting on the tarmac waiting 30 min for a gate is sat in the wound. No wonder the NPS is abysmal.

[americanair @AmericanAir]

@YesMissWin We're sorry for the delay, Susan. We'll have you on your way as soon as possible.

[Susan @YesMissWin]

Same old mechanically delayed @AmericanAir, rolling of course….

[Susan @YesMissWin]

And more @MesaMarathon IT fails…getting progress texts AFTER the finish text and well after the runner is done.

[Susan @YesMissWin]

Good lord, and now the half @MesaMarathon tracker doesn’t work. This is a poorly run race

[Susan @YesMissWin]

What a cluster @MesaMarathon with traffic plans so poor half runners can’t make it to drop offs or garage and are walking 45 min via the freeway!

[Susan @YesMissWin]

Acknowledging on time and uneventful @AmericanAir flight today. First in a looong while.

[Susan @YesMissWin]

Glutton for punishment. @AmericanAir mechanical. Again. Why do I keep booking these flights?

[Susan @YesMissWin]

@SouthwestAir If there’s not cultural competency then perhaps you could encourage people to spell on the PA

[Susan @YesMissWin]

When you miss your Standby clearance because the @SouthwestAir GA can’t pronounce your name correctly. 🤦🏻‍♀️

[Susan @YesMissWin]

Kudos to the J FA on @AmericanAir 3428 to ORD today. Seriously the most succinct yet friendly and easy to understand announcements plus exceptional service on such a short flight. More of this please!

[Susan @YesMissWin]

I keep waiting for a chance to say what an uneventful flight I had, but today @AmericanAir said nope. At least an hour delay. “Just realized there was a bird strike.” Literally every carrier, every flight for someone who flies multiple times a week.

[Susan @YesMissWin]

Swapping your mechanical plane to get you out they said. Here’s a new plane. Oops. That is also mechanical. But just 15 minutes. Or wait. 2.5hrs maybe. Actually, we have no idea so deplane. @united #delayedagain

[Susan @YesMissWin]

Why is it the person who “self upgrades” during the delay without being asked to go back to their original seat is a white guy? He even got the exit row safety briefing. @united #delayedagain

[Susan @YesMissWin]

@AmericanAir Pilot just said it was mechanical on this inbound plane in Montreal. Not air traffic.

[Susan @YesMissWin]

It’s the rolling delays that kill me. That and having paid $$ to confirm my mom to get home in time for something that is now not going to happen. It’s been a tough run lately ⁦@AmericanAir⁩