Yuma AI

Yuma, Automating Ecommerce Customer Service

[Yuma AI @Yuma_dot_AI]

We just launched Deep Search, an LLM-powered way to “talk to your tickets” inside Yuma.

Ask questions like “What blocked purchases last week?” and get clear summaries with real ticket examples.

Turn your support inbox into a live voice-of-customer feed for CX, product, and ops. 🔎

#Ecommerce #AIAgent #CustomerSupport #Shopify

[Yuma AI @Yuma_dot_AI]

We launched Flows!

A visual builder for support automations. It brings structure & reliability to AI support automations.

Now you get the best of both worlds: natural-language Processes, and strict, step-based control with Flows where it matters.

Watch it in action! 📹

[Yuma AI @Yuma_dot_AI]

We've just launched Sales AI, an AI-powered FAQ widget for Shopify stores, designed to turn shopper hesitation into conversions.

Live on @ProductHunt → https://t.co/Vxus2RJ7At
#ecommerce #AI #Shopify #producthunt

[Yuma AI @Yuma_dot_AI]

https://t.co/Dv2jABqBiH

[Yuma AI @Yuma_dot_AI]

💬 A comment is more than a reaction; it’s a sales opportunity.

AI Agents are transforming how e-commerce brands handle social engagement.

Here’s why it works:
✅ Comments signal interest
✅ DMs allow for personalized, 1:1 engagement
✅ Fast follow-ups = higher conversion rates

Instead of letting engagement sit idle, Social AI can detect buying intent and open a DM in real-time, automatically.

No more missed leads. Just smarter, faster connections.

Curious how this works in practice?

👉 Check out how Yuma helps brands do exactly this (link in comments)

[Yuma AI @Yuma_dot_AI]

🛒 Your store doesn’t have an AOV problem, just a timing problem.

Every e-commerce team wants to boost average order value (AOV).
You’ve tried upsells, bundles, and post-purchase nudges, but most customers never even see them.

📉 The problem? Your offers show up too late or feel too generic.

💡 That’s where Yuma Sales AI changes the game.

By embedding smart product recommendations inside customer support conversations, Yuma helps brands:

✅ Increase AOV
✅ Personalize the offer based on intent
✅ Drive conversion before checkout

✨ Want to see how your brand can boost average order value and turn support from a cost center into a revenue driver?

👇 Read our Sales AI use case (Link in comments) to learn how it works.

#eCommerce

[Yuma AI @Yuma_dot_AI]

4/
Is your BPO ready to lead in the AI-driven future? Discover how Yuma can help you stay ahead.

Learn how to future-proof with AI in our BPO Playbook: https://t.co/SL6R0UzfLA

[Yuma AI @Yuma_dot_AI]

🔮 Prediction: By 2030, AI-first BPOs will outperform traditional models by 50%

The Business Process Outsourcing (BPO) industry is on the cusp of a transformative shift. With the global BPO market projected to grow from $347.95 billion in 2025 to $840.60 billion by 2034, the integration of AI is not just advantageous, it's imperative.

🧵👇
#BPO

[Yuma AI @Yuma_dot_AI]

3/
By 2030, BPOs that have embraced AI-first models are expected to outperform their traditional counterparts by 50% in key performance metrics. This includes faster response times, higher customer satisfaction scores, and significant cost savings.

[Yuma AI @Yuma_dot_AI]

Read the full use case here: https://t.co/ZmnYTJUD20

[Yuma AI @Yuma_dot_AI]

👀 WISMO tickets are silently crushing your support team.

"Where is my order?" (WISMO) tickets make up 30–50% of all customer support inquiries in e-commerce.
They’re repetitive. Time-consuming. And they distract agents from real support work.

🔍 Most stores send tracking info once then leave customers in the dark.
So they write in. Again. And again.

But it doesn’t have to be that way.

💡 Yuma automates WISMO responses with real-time tracking links, personalized updates, and proactive messaging before a customer even asks.

Support AI frees your agents from the WISMO hamster wheel and gives customers the updates they expect.

📌 See how your brand can automate order status updates with tracking links in our new use case. 👇 Link in comments to learn more.

#CustomerExperience

[Yuma AI @Yuma_dot_AI]

Learn more about AI exposure levels across regions and occupations in this study by the @ilo https://t.co/py0x5cFOCi

[Yuma AI @Yuma_dot_AI]

📢 Myth:
"AI will reduce job opportunities globally."

✅ Fact:
Generative AI won’t reduce jobs across the board; it’ll reshape them, and the pace of change varies. According to the International Labour Organization, higher-income countries see more AI exposure (34%) because more tasks can be automated or enhanced. In lower-income countries (11% exposure), slower adoption due to limited digital infrastructure means less immediate impact. Not necessarily fewer or more jobs, just a different timeline for change.

#AIMythvsFact

[Yuma AI @Yuma_dot_AI]

@ilo Get the full report from the International Labour Organization here: https://t.co/DTHuglHCKj

[Yuma AI @Yuma_dot_AI]

AI News: 📊 1 in 4 jobs expected to be transformed by generative AI

A new global index from the International Labour Organization @ILO reveals that 25% of all jobs are at risk of being transformed by generative AI. Not eliminated, but changed in how they’re performed.

🧠 Roles requiring high levels of decision-making, creativity, and complex communication are especially impacted.

The biggest transformations are expected in:

✨ Clerical & administrative jobs

✨ Sales & marketing

✨ Legal & financial sectors

But here’s the twist: AI is expected to augment, not replace, most roles, supporting workers instead of sidelining them.

💬 What do you think:
Does 1 in 4 sound high... or not high enough?

Drop your thoughts in the comments below ⬇️

[Yuma AI @Yuma_dot_AI]

🧠 Keep your mind sharp and your inbox empty.
It’s Monday, how’s your support inbox looking?

[Yuma AI @Yuma_dot_AI]

8/
This isn’t a trend.
It’s a tectonic shift in digital commerce.
And it’s already happening.

Read the deep dive by @PYMNTS to learn more: https://t.co/H7ZwXClR1x

[Yuma AI @Yuma_dot_AI]

7/
Agentic AI could redefine what it means to stand out online.

It’s not about being loud.
It’s about being algorithmically preferred.

That’s a different game entirely.

[Yuma AI @Yuma_dot_AI]

6/
So we ask:
📦 Is this the death of brand loyalty?
🎨 Will storytelling still matter?
🤖 Or is this just the next layer of convenience we’ll all adapt to?

[Yuma AI @Yuma_dot_AI]

Agentic AI is quietly reshaping e-commerce.
But the changes are more nuanced than you might expect.
It's not just how we shop that's changing.
It's who's doing the shopping.

🧵 👇

[Yuma AI @Yuma_dot_AI]

5/
It’s like turning the internet into a giant Amazon.
One centralized interface.
A commodity marketplace ruled by performance and price.

No more storefronts. No more storytelling.