Zaapi

The Best AI-Powered Omnichannel Chat Platform
Automate customer service with an intelligent chatbot and manage every conversation from one powerful inbox.

[Zaapi @Zaapi_Official]

🔌 Zaapi Open API is now live.

Connect Zaapi with your CRM, Slack, ecommerce platform or internal tools.

Sync customer data, send alerts and automate follow-ups with custom integrations, Zapier, Make or n8n.

Docs: https://t.co/AUGBSG1w9V

#Zaapi #OpenAPI

[Zaapi @Zaapi_Official]

🎤 Team karaoke reveals a different side of your colleagues.

Some play it safe. Some reveal hidden talent. And some perform like it’s their own concert.

Questionable vocals, great laughs, even better company.

#Zaapi #TeamCulture #LifeAtZaapi

[Zaapi @Zaapi_Official]

🚨 WhatsApp costs change Oct 1, 2026.

Service replies after 1,000/month per number and utility templates within the 24-hour window may be charged.

Cut costs by combining replies, removing duplicate updates, and using eligible free 72-hour windows.

👉 https://t.co/OcqdmKNgxn

[Zaapi @Zaapi_Official]

The wrong tool costs your business in two ways:

💸 Paying for features you don’t need
⏳ Losing hours with a tool you’ve outgrown

Choose for your current scale and future growth 👇
https://t.co/Q7fgdJ24DI

[Zaapi @Zaapi_Official]

📸 Client Brands in the Real World, Vol. 2

A Zaapi tradition: spot a client’s brand, take a photo, and share it with the team.

Always great to see our clients out in the real world. Thanks for being part of the journey! 🙌

Recognise any brands below? 👇

[Zaapi @Zaapi_Official]

🎧 More chats shouldn’t always mean more hires.

ProPlugin unified 29 channels with Zaapi and achieved:

✔️ 96% more conversations handled
✔️ 56.6% faster response time
✔️ 87.3% answered within 10 mins

Full story: https://t.co/xsopGOqLwQ

[Zaapi @Zaapi_Official]

Most brands underestimate support costs by ~50%.

A support hire costs more than the salary:

💸 Benefits and training
📈 Supervisor overhead
🖥️ Time lost switching channels

See the full breakdown 👇
https://t.co/HuTMPBYlIt

#Zaapi #CustomerSupport

[Zaapi @Zaapi_Official]

New: Turn Your Customer Conversations Into Data

Export your full Zaapi message history to:

📈 Build custom metrics
🔍 Spot trends
🤖 Analyse conversations with AI

Available for Advanced users.

👉 Analytics → Select data → Export

#Zaapi #AI #DataAnalytics

[Zaapi @Zaapi_Official]

🏆 Zaapi is officially a Shopee Premium Partner for Q3 2026 — Shopee’s highest partner tier.

🛍️ 4M+ orders processed monthly
📈 $1B+ estimated annual GMV

A proud milestone as we help eCommerce SMBs across Southeast Asia grow.

[Zaapi @Zaapi_Official]

How do you support more brands without growing your support team?

Commerceplus did it with Zaapi.
🏪 27 stores
🤖 84.3% AI resolution
📈 +207.86% more conversations handled

AI takes care of routine enquiries.
Teams focus on what matters.

Full story: https://t.co/VCHUV0A0oX

[Zaapi @Zaapi_Official]

The secret to getting everyone in one place?

🍕 Free food.

A fun night with the team, plenty of laughs, and no work talk.

Back to building tomorrow. 💚

#TeamCulture #Startup

[Zaapi @Zaapi_Official]

What if your AI could help you sell more, not just answer questions?

Join our webinar:
Turn Chats Into Sales: AI Agent for Chat Commerce 2026

📅 23 Jul 2026
🕚 11:00 AM–12:00 PM (GMT+7)

Hosted by Vic Varavan, COO at Zaapi.
🇹🇭 In Thai.

Register here https://t.co/LEIIQRGN9o

[Zaapi @Zaapi_Official]

Q2 2026, wrapped. 🚀

🤖 2.4× more businesses bought AI tokens QoQ
📈 2× expansion revenue QoQ
💎 +21% average new account size QoQ

SMEs aren't waiting for AI anymore—they're adopting it now. We're just getting started.

#AI #SaaS #SMEs

[Zaapi @Zaapi_Official]

We partnered with Content Shifu on a new e-book about AI for e-commerce customer support.

💡 Lower support costs
🌙 Capture after-hours sales
🤖 Reply instantly, 24/7

Written in Thai, with practical insights for e-commerce teams everywhere.

Read more: https://t.co/sslrgV0V6p

[Zaapi @Zaapi_Official]

🛏️ 3 Admins. 14 Channels. Thousands of Conversations.

Kapas Living scaled support without adding headcount.

With Zaapi:
✔️ 724 conversations resolved by AI
✔️ 100% AI 12-hour response rate
✔️ 80.2% saved vs hiring another agent

Full story: https://t.co/P36czOgU44

[Zaapi @Zaapi_Official]

New: Agent Channel Access Permissions

Restrict Chat Agents to their assigned channels only. No access to unrelated tickets or inboxes.

👀 Better focus
🔒 Multi-brand privacy
⚡ Cleaner operations

Owners and Admins always have full access.

Try it now: https://t.co/KrvjQJ9yub

[Zaapi @Zaapi_Official]

🖥️ 600K+ messages a month. Same team.
How does iHAVECPU keep support fast at scale?

With Zaapi:
✔️ 2× faster response time
✔️ 66% fewer missed conversations
✔️ One inbox across Facebook, Instagram & LINE

Scale support, not headcount.

Full story: https://t.co/qlORDpwgrc

[Zaapi @Zaapi_Official]

Introducing Ticket Fields

🎫 Unique ticket numbers
🔄 24h re-open keeps context intact
🧩 Custom fields for key data
🤖 AI auto-fills key data
💬 Tag messages within chats
📊 Track performance & resolution

Structured support, without the extra work.

👉 https://t.co/KrvjQJ9yub

[Zaapi @Zaapi_Official]

🍽️ A small break from building.

Team dinner this week - a moment to pause and catch up outside of work.
Easy to get lost in growth and metrics, but it’s the team that drives everything.

Onwards.

#Zaapi #WorkCulture #TeamBuilding