Dear @AmazonHelp@amznsellerhelp@dharmeshmehta@AmazonSellerLaw, I desperately need someone to actually review my case.
I’m a 19-year-old college student who started selling on Amazon to build a business and help support myself through college. In March, my seller account was deactivated under Section 3, and now, nearly FIVE MONTHS later, I am still fighting to get someone to properly review what happened.
Amazon questioned whether I purchased enough inventory to account for the units I sold. I did.
I purchased 33 individual units of ASIN B0CPB3W5CJ from a legitimate source and sold only 30.
The problem appears to be how my supplier displays bundled quantities. Their invoices use designations such as "USA / 3," meaning a 3-pack containing THREE individual units. For example, a quantity of 6 "USA / 3" represents 18 individual units, not 6.
For five months, I have repeatedly tried to explain this and provide Amazon with exactly what they request. I have submitted my invoices, credit card payment records, proof of delivery, screenshots demonstrating how the supplier's 3-pack quantities work, and documentation showing the number of units I actually sold.
Yet I continue receiving essentially the same response telling me that I haven't provided the necessary information. Each time Amazon tells me what is supposedly missing, I provide it, only to receive another rejection.
And unfortunately, my account being deactivated wasn't the only thing that happened.
I also had approximately $900 worth of completely separate FBA inventory sitting in Amazon's fulfillment centers. I received notice that this inventory was going to be destroyed, so I disputed the decision. After my dispute, I was told that I was correct and that my inventory would NOT be destroyed.
Then, despite that, I received another email informing me that Amazon had destroyed the inventory anyway.
That was nearly $900 of inventory that I had purchased with my own money. I disputed its destruction, was told it would not be destroyed, and then found out afterward that it had been destroyed.
Meanwhile, thousands of dollars from my sales remain tied up as well.
These were legitimate products that I actually purchased, paid for, received, and sold. There is a documented trail showing where my inventory came from and why the invoice quantities appear the way they do.
I'm now back in college, and this isn't disposable money to me. This is money I worked for and need for tuition, living expenses, and business obligations, including a credit card bill that I cannot afford to pay off due to my money being wrongfully held and my inventory being wrongfully destroyed. Between the funds being held and the inventory that was destroyed, this situation has put me in an extremely difficult financial position.
I've spent nearly five months trying to resolve this through the proper channels. I'm not asking Amazon to ignore its policies or simply take my word for it. I'm asking for a REAL review of the evidence and history of my case.
Please, @AmazonHelp@amznsellerhelp, I need someone to look beyond the repeated responses, review what I've actually submitted, and help me finally resolve this.
Case ID's: 19733328551, 21674975211, 21025730881, 20946284381
Dear @AmazonHelp@amznsellerhelp@dharmeshmehta@AmazonSellerLaw, I desperately need someone to actually review my case.
I’m a 19-year-old college student who started selling on Amazon to build a business and help support myself through college. In March, my seller account was deactivated under Section 3, and now, nearly FIVE MONTHS later, I am still fighting to get someone to properly review what happened.
Amazon questioned whether I purchased enough inventory to account for the units I sold. I did.
I purchased 33 individual units of ASIN B0CPB3W5CJ from a legitimate source and sold only 30.
The problem appears to be how my supplier displays bundled quantities. Their invoices use designations such as "USA / 3," meaning a 3-pack containing THREE individual units. For example, a quantity of 6 "USA / 3" represents 18 individual units, not 6.
For five months, I have repeatedly tried to explain this and provide Amazon with exactly what they request. I have submitted my invoices, credit card payment records, proof of delivery, screenshots demonstrating how the supplier's 3-pack quantities work, and documentation showing the number of units I actually sold.
Yet I continue receiving essentially the same response telling me that I haven't provided the necessary information. Each time Amazon tells me what is supposedly missing, I provide it, only to receive another rejection.
And unfortunately, my account being deactivated wasn't the only thing that happened.
I also had approximately $900 worth of completely separate FBA inventory sitting in Amazon's fulfillment centers. I received notice that this inventory was going to be destroyed, so I disputed the decision. After my dispute, I was told that I was correct and that my inventory would NOT be destroyed.
Then, despite that, I received another email informing me that Amazon had destroyed the inventory anyway.
That was nearly $900 of inventory that I had purchased with my own money. I disputed its destruction, was told it would not be destroyed, and then found out afterward that it had been destroyed.
Meanwhile, thousands of dollars from my sales remain tied up as well.
These were legitimate products that I actually purchased, paid for, received, and sold. There is a documented trail showing where my inventory came from and why the invoice quantities appear the way they do.
I'm now back in college, and this isn't disposable money to me. This is money I worked for and need for tuition, living expenses, and business obligations, including a credit card bill that I cannot afford to pay off due to my money being wrongfully held and my inventory being wrongfully destroyed. Between the funds being held and the inventory that was destroyed, this situation has put me in an extremely difficult financial position.
I've spent nearly five months trying to resolve this through the proper channels. I'm not asking Amazon to ignore its policies or simply take my word for it. I'm asking for a REAL review of the evidence and history of my case.
Please, @AmazonHelp@amznsellerhelp, I need someone to look beyond the repeated responses, review what I've actually submitted, and help me finally resolve this.
Case ID's: 19733328551, 21674975211, 21025730881, 20946284381