@AmazonHelp My order is stuck in replacement process. Replacement not delivered and faulty item pickup not done. App shows no resolution options and helpline IVR disconnects. Please help escalate.
@AmazonHelp My order is stuck in replacement process. Replacement not delivered and faulty item pickup not done. App shows no resolution options and helpline IVR disconnects. Please help escalate. Order No:171-4637065-4597168
@Myntra@MyntraSupport
Your team is asking me for a screenshot of a BOGO offer that your own app displayed at the time of purchase.
Why should customers need screenshots for your own ongoing offers?
Please check internal logs & resolve my issue.
Order: VICSBDMS91617874
Adding more details: The BOGO offer was active during my purchase, but a UPI glitch seems to have removed the promo from the backend.
Please check the payment session + promotion logs and help honour the offer.
@ myntra I placed an order during a BOGO offer but support closed my case saying “no screenshot = no help”.
Your system has promotion logs.please verify the offer from backend. Need resolution.
Order id VICSBDM91617874
@MyntraSupport Order ID: VICSBDMS91617874
Mobile: 9899987009
Email: [email protected]
Issue: Buy 1 Get 1 offer didn’t apply. Added 2 items but price doubled, so selected only 1. Received only 1 item. Please check.
Ordered Victoria’s Secret on Myntra under a Buy 1 Get 1 offer.
When I added 2 items the price doubled, so I thought the UI was glitching and selected only 1.
Now I received 1 item and customer care refused to escalate.
Please check this.
Order ID: VICSBDMS91617874
@Myntra