ZelusLLC

Beyond Process - Performance, Results. Our mission: to help clients build a strong operational platform through process, training, and implementation expertise.

[ZelusLLC @ZelusLLC]

Happy #Friday! We just put the finishing touches on the second part of our #virtuallearning series.

Part 2 focuses on helping you assess your people and curriculum for the shift to virtual learning.

Download it here >> https://t.co/bCOXWOTve0

[ZelusLLC @ZelusLLC]

🎉We've just published the first part of our new Virtual Learning Series!🎉

Embracing virtual learning has become the norm. We’ve been doing this for years and thought this was a good time to share what we’ve learned along the way.

https://t.co/bCOXWOTve0

Click here to read!

[ZelusLLC @ZelusLLC]

This summer we celebrated the 16th anniversary of Zelus! We sat down and put together a few thoughts on the things we’ve learned over the years as entrepreneurs.

It's a quick read and we hope you enjoy it >> https://t.co/vB01cNKfUH

[ZelusLLC @ZelusLLC]

We loved Dr. Alicia Billington's thoughts and tips in this article https://t.co/0YMbuZcTp0

There is so much information being shared and many of it changing over time as the research evolves. Remember it's ok to keep learning and to shift your perspective in the process!

[ZelusLLC @ZelusLLC]

Last week Frost & Sullivan released a new analysis. This line definitely caught our attention "healthcare industry is expected to witness a drop in growth from 5.3% to 0.6% in 2020, with revenues remaining below the $2 trillion mark."

Read more here: https://t.co/pSdt26cIQ2

[ZelusLLC @ZelusLLC]

Digital health, just like #virtualtraining, isn't going anywhere! COVID-19 has certainly been a catalyst and has forced rapid reprioritization, but these ideas have been developing for a while.
Check out this @FortuneMagazine article for more insight https://t.co/WItJaxTsep

[ZelusLLC @ZelusLLC]

#Communication with urgency, transparency, and empathy definitely aligns with our approach to #leadership! Check out these tips from the HBR team on crisis communication. We'd argue that some of the tips are great for any communication, crisis or not.

https://t.co/2JkQqniIN2

[ZelusLLC @ZelusLLC]

Who's attending #MedicareMarketInnovations this week?

Our very own Jenny Graham will be on a panel at 3PM this Thursday discussing Member Engagement that Wins the AEP.

Register and learn more here https://t.co/FE3bmxamim (The event is free for health plans!)

[ZelusLLC @ZelusLLC]

Here's a different view that what has been common in the media lately from the team at the Kaiser Family Foundation. If you're feeling like you need a moment to "zoom out" for a second, check this graph out and see how your state compares!

https://t.co/k5gYQfEmOj

[ZelusLLC @ZelusLLC]

This image caught our 👁. We're seeing education, attention, and science in action together a lot this year as the result of the COVID-19 #pandemic. We're working hard to rapidly adapt the #contactcenter and #learning for customers and are here to help!
https://t.co/NtjeViaW77

[ZelusLLC @ZelusLLC]

No matter how you celebrate the Fourth of July, we hope you have a wonderful and safe holiday. Happy 4th from our families to yours! We're proud to be an independent woman-owned US business for over 15 years.

How are you spending the holiday?

[ZelusLLC @ZelusLLC]

As Warby Parker shifts more and more into the #healthcare world, there is no indication of the #CX suffering. The time is now for #contactcenters to deliver service that delights, even when things get tricky!

Learn more about what they're doing here >> https://t.co/zWBvhDDNmB

[ZelusLLC @ZelusLLC]

We 💞 how Jeannie defines empathy and reminds us that it is an action in her post. https://t.co/fAEW9ijGjs

We've been focusing on building better experiences for employees and customers through empathy for over a decade. What are your favorites from her list of 7?

[ZelusLLC @ZelusLLC]

Are you measuring and adjusting your operation based on Customer Effort Score (CES)? Here's an article that talks about the importance of minimizing customer effort and reviews 5 core methods for improvement.

https://t.co/TGrCycefJO

[ZelusLLC @ZelusLLC]

We went live last Thursday to discuss how to evaluate and prepare your training programs for the upcoming Open Enrollment season. Check out the recap and recording of the session to learn how we approach #virtuallearning and content conversion. https://t.co/IHthMWTrG9

[ZelusLLC @ZelusLLC]

As a women owned business know #sexism and #genderbias. But, as white women we have not personally faced #racism. Our company is inclusive & supportive.

We loved @dranjela's tips in this article on supporting the mental health of black employees https://t.co/TJm3QSFR5r

[ZelusLLC @ZelusLLC]

📅 Just 1 more day until we go live again!

Don't miss our session: Digital Savvy Staff Re-Training to Meet the New Challenges of Medicare Open Enrollment

Register Here >> https://t.co/7ZWWKX6Yej

The live webinar is June 18 (tomorrow) at 1PM Eastern.

[ZelusLLC @ZelusLLC]

A really interesting solution proposed by former Kaiser CEO and a physician here to help get medical insurance coverage to all.

https://t.co/eEYNskv32j

What do you think about Medicare Advantage plans? Are you ready for Open Enrollment? We'd love to hear from you.

[ZelusLLC @ZelusLLC]

This quote is so true📢 "And again, it’s about giving the people in this space a superpower to help them bring the right data forward ..."

We've been developing super heroes for a while (and can do this all virtually too).

What's your #superpower? https://t.co/vz5MxCE2QP

[ZelusLLC @ZelusLLC]

📢 Calling all #healthcare leaders
Join our founding partners Carol and Jenny on June 18th at 1PM EDT in a free session focused on open enrollment.

Digital Savvy Staff Re-Training to Meet the New Challenges of Medicare Open Enrollment >> Register today https://t.co/m3Exp0EqHy