Zen Internet Help

Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates:

[Zen Internet Help @ZenInternetHelp]

@darpan282 Hello Darpan, I do apologize for the inconvenience this has caused, we can raise that, feel free to contact our dedicated order management team on 01706 902001 or email [email protected] - they're available weekdays from 9 am - 5 pm

[Zen Internet Help @ZenInternetHelp]

@Matt__Jones___ No worries Matt :) that you for letting us know! - NF

[Zen Internet Help @ZenInternetHelp]

@drkq Hello Kevin, so we can advise specific to your account, please don't hesitate to contact our team: https://t.co/KMt77Cnpfd

[Zen Internet Help @ZenInternetHelp]

@scalvert2408 Hi Steve,
I'm so sorry to hear about your experience, this isn’t the level of service we aim to provide, and we understand how frustrating that must have been.
Please could you drop us a direct message so we can look into this further and help get things sorted for you? - Amy

[Zen Internet Help @ZenInternetHelp]

@CarlReader Hello Carl, i'm sorry that your connection has been down all morning. I understand how frustrating this is! Can i ask if you are able to send us a private DM please so we can look into this for you please? Thank you - NF

[Zen Internet Help @ZenInternetHelp]

@juxtabook Hello, can i ask if you are able to send us a private DM please so we can look into this please? Thank you- NF

[Zen Internet Help @ZenInternetHelp]

@scalvert2408 Hello Steve, we are having an issue with our website, you can contact the sales team here: https://t.co/iJPBW6UmkB or send us a direct message for a callback 😊

[Zen Internet Help @ZenInternetHelp]

@SeamusOChan Hi there, we have implemented it so it should set itself up within 10 minutes but if not you can find the details you need in the customer portal to configure it, if you do need any support feel free to send us a direct message

[Zen Internet Help @ZenInternetHelp]

@Dr_KathN Hi! You can find those details in emails from us or by logging into your portal account at https://t.co/aJdnb8KvZR but please send those details to us in a Direct Message as to not publicly share them - Jordan R

[Zen Internet Help @ZenInternetHelp]

@kodiakmoonwolf Hi Matt! No worries at all, thank you for getting in touch. Feel free to DM them or email us at [email protected]. Alternatively, our support team are available via Live Chat on our website. Which ever is easier for you. - Matt P

[Zen Internet Help @ZenInternetHelp]

@vickywithazed Hello Vicky, I'm sorry to hear about your experience trying to reach us, so we can help please do send us a direct message, we'd be happy to provide some support via direct messages

[Zen Internet Help @ZenInternetHelp]

@Allygari Hello Ally, I have responded to your DM. Please note we are a little busying today so our response times are slightly affected. If you would like to contact our team for assistance please call them on: 01706902001 or by raising a live chat: https://t.co/PVM9ekne8K

[Zen Internet Help @ZenInternetHelp]

@ThomW96 Hello, i have looked over the case number provided and responded as requested. Thank you Nathan

[Zen Internet Help @ZenInternetHelp]

We are currently experiencing an incident on our core network that is impacting services. Our engineers are aware of the issue and actively working to resolve it. For updates, follow the link:
https://t.co/BASIyVIrX7

[Zen Internet Help @ZenInternetHelp]

@catsinspace001 Hello :) we can look at re-contracting your parents but if they are able to speak to us directly we can look at the price for them. If they are just re-contracting then the £15 set up fee would not be applied as they already have the connection going into their property - Nathan

[Zen Internet Help @ZenInternetHelp]

@ztolley Good morning @ztolley and I'm sorry to hear that you were having issues reaching our website last night. I can confirm that this is fully online currently, so please re-test if you haven't already and try clearing your browser cookies/cache if still having problems - Jordan R

[Zen Internet Help @ZenInternetHelp]

@rjc_uk Thanks for raising this! Our Ethernet cables meet performance standards and work reliably for the vast majority of customers. In typical home setups, interference isn't an issue. If you're experiencing any speed problems, feel free to DM us and we'll be happy to help 😊

[Zen Internet Help @ZenInternetHelp]

@Greenchti Hello Green, any known outages or maintenance issues are listed here: https://t.co/5VKXTk84jq - if you can't see anything for your service or area please feel free to reach out to our teams so we can have a look at your service: https://t.co/iJPBW6UmkB