Zen Internet Help

Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates:

[Zen Internet Help @ZenInternetHelp]

@VideoAiden @TheChimpofdoom Hi I do apologise to hear this, so I can take a closer look into this for you, feel free to drop us a DM so we can take a closer look. - Zara

[Zen Internet Help @ZenInternetHelp]

@TheChimpofdoom I'm glad to hear all is sorted, Richard do let us know if they'd be anything else, I can help you with. - Zara

[Zen Internet Help @ZenInternetHelp]

@DavidRoweWTL Hello David, I do apologise for this, so I can take a closer look into this for you, feel free to provide us with your account number, order ID or username. - Zara

[Zen Internet Help @ZenInternetHelp]

@TheChimpofdoom @VideoAiden Hi Richard, if you're in need of some assistance, feel free to drop us a DM & one of our team will be more than happy to help. - Zara

[Zen Internet Help @ZenInternetHelp]

@VideoAiden @TheChimpofdoom Hi Aiden, I'm sorry to hear that you're experiencing a problem with your connection isn't working, I understand how this can be frustrating, if you still need a hand feel free to drop us a DM & one of our team will be more than happpy to help. - Zara

[Zen Internet Help @ZenInternetHelp]

@tonywarriner Hello Tony, I'm sorry to hear that you're unable to access the internet, I understand how that can be frustrating, to help take a closer look into this feel free to drop us a DM & one of our team will be more than happy to help. - Zara

[Zen Internet Help @ZenInternetHelp]

@Andrewhite2812 Hello Andre, yes, they're open weekdays from 9 am - 5pm, we do apologize for the portal not working this is something I've fed back to be fixed!

[Zen Internet Help @ZenInternetHelp]

@slimeuk @zeninternet Hello Simon, thank you for your post. Currently, at this time there are no plans to switch over to IPoE. If we are deciding to switch over to this in the future this update would be posted on our website. Thank you - NF

[Zen Internet Help @ZenInternetHelp]

@timinbrum Hi Tim, I'm sorry to hear that you're experiencing a problem with your connection, feel free to drop us a DM if you're in need if some assistance :) - Zara

[Zen Internet Help @ZenInternetHelp]

@Frondulate1 We're sorry to hear about the outage, if there is anything we can do to assist please don't hesitate to reach out https://t.co/iJPBW6UmkB

[Zen Internet Help @ZenInternetHelp]

@BazzFreeman You're more than welcome, do let us know if you require any further assistance :) - Zara

[Zen Internet Help @ZenInternetHelp]

@YousOfficial Hello Yous, it would be best to discuss this with our dedicated Sales team so they can advise further on timeframes for installation/activation, https://t.co/iJPBW6UmkB

[Zen Internet Help @ZenInternetHelp]

@Ignorancetruth Hi, Sorry to hear you are having issues with outages on your service. Please can you send us a direct message so that I can look into this for you? - Amy

[Zen Internet Help @ZenInternetHelp]

@_Nwakibeya1 @PatriciaAnnCl14 Hello, i am sorry that you have had to wait this long to speak to an advisor over the phone. I understand how frustrating this is. For us to assist are you able to either DM us directly or speak to us using our live chat option please? (https://t.co/PVM9ekne8K) Thank you - NF

[Zen Internet Help @ZenInternetHelp]

@neiljord Hello Neil, we're sorry to hear about the wait time, while there are queue times during busy periods we do aim to get through these as quickly as possible, if you do still need assistance please feel free to send us a direct message

[Zen Internet Help @ZenInternetHelp]

@louispompey Hello Louis we're sorry to hear you're having trouble reaching us, it's be ideal to send these details via direct message so we can assist you with the query, I'd also suggest not posting your case reference as this can be used to access your account.

[Zen Internet Help @ZenInternetHelp]

@louispompey Hi Louis

I can confirm it is an official account for Zen Internet. I'm really sorry for any inconvenience caused here but please understand this is to protect customer data and needs to be followed. Mark