ZeonArka

Former Quantitative Analyst @ Galvani Capital LLC (2019–2025)

[ZeonArka @ZeonArkaym]

A billing dispute that ended with my account suspended

I participated in a Google Cloud trial or promotional offer. I did not actively use the services, and months later charges were automatically deducted from my linked card.

I asked Google to stop the services and refund the disputed payments. The case was closed because I submitted it from a different Google account rather than the one linked to the charged card.

The account associated with the charges had also been suspended. After I regained access through an appeal, I found the instance from the promotional period still running. I immediately shut it down and released it.

Despite my earlier request, my bank notified me of another automatic charge of USD 98.27 on November 1.

After applying for unblocking and retrieving the account linked to the bank card,I replied to the payment notification and also contacted Google Cloud Support at [email protected] from the charged account, asking for a written explanation of the charges, a refund of the completed payments, and confirmation that no further charges would accrue.

I did not receive a substantive response. Instead, the Google account linked to my card was suspended.

The three amounts involved are USD 100.58, USD 115.33, and USD 98.27.

To be clear, I did not refuse to pay for the services Google provided, and I am not demanding a free Google Cloud service. I am asking Google to explain:

Why charges continued after I asked for the services to be stopped.

What the disputed payments were for.

Why the account used to communicate with Support was suspended, rather than my question being answered.

Google widely promotes a commitment to transparency and fairness. I am posting publicly because the billing dispute has now been closed on both the email and account channels, and I do not know how else to have this reviewed by a human.

If Google is willing to address this in writing, I am happy to share the details privately.