๐จ Is @OnePlus_IN deliberately hiding from its consumers? ๐จ
I am currently dealing with an unresolved prize dispute regarding the OnePlus Run 2.0 contest, and my attempts to escalate the matter have exposed a massive compliance failure.
On a recorded call today, OnePlus support representatives explicitly refused to provide valid Grievance Officer details or any accountable escalation contact. Even after supposedly consulting their "seniors", they stonewalled the request and claimed no senior personnel were available to speak.
Worse, as the attached screenshots prove, the official Grievance Officer email publicly listed by OnePlus is completely DEAD. Emails bounce back instantly, and their contact page hasn't been updated since September 2021.
This is a direct violation of Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, which strictly mandates e-commerce entities to prominently display accurate grievance officer details and maintain a functional redressal mechanism. Providing outdated, non-functional contacts is a serious breach of consumer trust and Indian law.
Since all reasonable attempts to resolve this issue have been deliberately blocked by their own broken system, I am formally ending communication with the support team.
The next step is the District Consumer Commission. See you in court. โ๏ธ
@onepluscareIN@jagograhakjago@consaff #ConsumerRights #OnePlusIndia
@SanjayKarmur777 We generally used our chances around 9:30 PM because the winner board refresh was publicly visible at that time. The timing was predictable enough that anyone paying attention could notice it. I had also disclosed this observation to the community team back in April.
๐ข OnePlus Run 2.0:
โ Winners announced
โ Validation completed
โ Shipping details collected
โ Delivery promised
โ Months of delays
โ Accounts banned
โ Prizes denied
My family was announced as winners, passed verification, and submitted shipping details only to be disqualified months later.
I've published the complete documented timeline:
https://t.co/9iTZixheKw
@oneplus@OnePlus_IN #OnePlus #ConsumerRights
@OnePlus_IN@OnePlus_IN despite a legal notice being served to your head office and follow up reminders sent via DM, I have not received any acknowledgment or response. Kindly have the appropriate team review the matter and provide an update.
@OnePlus_IN@OnePlus_IN despite a legal notice being served to your head office and follow up reminders sent via DM, I have not received any acknowledgment or response. Kindly have the appropriate team review the matter and provide an update.
@OnePlus_IN@OnePlus_IN despite a legal notice being served to your head office and follow up reminders sent via DM, I have not received any acknowledgment or response. Kindly have the appropriate team review the matter and provide an update.
Served @OnePlus_IN@onepluscareIN a formal Legal Notice 10 days ago for unfulfilled contest prizes & arbitrary account bans. Zero response. Finalizing Consumer Court (E-Jagriti) petition now. Escalate to your Legal Team immediately. Check DM for tracking proof.
๐จ Is @OnePlus_IN deliberately hiding from its consumers? ๐จ
I am currently dealing with an unresolved prize dispute regarding the OnePlus Run 2.0 contest, and my attempts to escalate the matter have exposed a massive compliance failure.
On a recorded call today, OnePlus support representatives explicitly refused to provide valid Grievance Officer details or any accountable escalation contact. Even after supposedly consulting their "seniors", they stonewalled the request and claimed no senior personnel were available to speak.
Worse, as the attached screenshots prove, the official Grievance Officer email publicly listed by OnePlus is completely DEAD. Emails bounce back instantly, and their contact page hasn't been updated since September 2021.
This is a direct violation of Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, which strictly mandates e-commerce entities to prominently display accurate grievance officer details and maintain a functional redressal mechanism. Providing outdated, non-functional contacts is a serious breach of consumer trust and Indian law.
Since all reasonable attempts to resolve this issue have been deliberately blocked by their own broken system, I am formally ending communication with the support team.
The next step is the District Consumer Commission. See you in court. โ๏ธ
@onepluscareIN@jagograhakjago@consaff #ConsumerRights #OnePlusIndia
Tagging @PeteLau regarding concerns around the OnePlus Run 2.0 campaign.
Multiple legitimate users and prize winners appear to have faced account actions/community bans without proper transparency or meaningful explanation. Many users are still waiting for clear answers despite repeated escalations.
Genuine customers and community members deserve fair review, communication, and accountability.
I hope the leadership team takes a serious look into these concerns.
Tagging @PeteLau regarding concerns around the OnePlus Run 2.0 campaign.
Multiple legitimate users and prize winners appear to have faced account actions/community bans without proper transparency or meaningful explanation. Many users are still waiting for clear answers despite repeated escalations.
Genuine customers and community members deserve fair review, communication, and accountability.
I hope the leadership team takes a serious look into these concerns.
I can no longer recommend buying products from @OnePlus_IN@oneplus .
The issue isnโt just the products, itโs the lack of accountable leadership, transparency, and meaningful customer support. Endless delays, scripted responses, unresolved escalations, and customers being pushed in circles instead of being heard.
One major concern is that there doesnโt seem to be active leadership visibility in India right now, and the overall customer/community experience feels poorly managed as a result.
A tech brand survives on trust. Right now, that trust is fading fast.
Consumers deserve brands that actually listen to feedback and respect their communities. Companies like @IqooInd, @Vivo_India, @nothingindia and others are doing a far better job engaging with users.
Before spending your money, research customer experiences carefully.
#OnePlus #CustomerSupport #ConsumerRights #TechCommunity
I can no longer recommend buying products from @OnePlus_IN@oneplus .
The issue isnโt just the products, itโs the lack of accountable leadership, transparency, and meaningful customer support. Endless delays, scripted responses, unresolved escalations, and customers being pushed in circles instead of being heard.
One major concern is that there doesnโt seem to be active leadership visibility in India right now, and the overall customer/community experience feels poorly managed as a result.
A tech brand survives on trust. Right now, that trust is fading fast.
Consumers deserve brands that actually listen to feedback and respect their communities. Companies like @IqooInd, @Vivo_India, @nothingindia and others are doing a far better job engaging with users.
Before spending your money, research customer experiences carefully.
#OnePlus #CustomerSupport #ConsumerRights #TechCommunity