@kinhang_le40984 We appreciate your feedback. We will work hard to improve. We are committed to providing our customers with an exceptional experience.
@hj21870295 I'm sorry to hear that your experience with Jerry was slow and inattentive. We strive to provide prompt and friendly service but clearly we failed to do so in your case. We will address this issue directly with Jerry to ensure this does not happen again.
@wcyu5 I'm very sorry to hear that you had a negative experience with the cleanliness of our cafe. The tables were sticky and the floor was covered in crumbs, this was unacceptable. We will address this issue immediately with our cleaning staff to ensure this does not happen again.
@hj21870295 We're sorry to hear that you encountered a noisy environment during your visit. This is definitely not the atmosphere we want to create for our customers. Please provide the name of the employee involved and I will be sure to resolve this issue with the team.
@hj21870295 I am very sorry to hear that your experience with our coffee service was unsatisfactory. As our valued customer, your satisfaction is very important to us. Please allow me to make it up to you.
@HgfvJhvhvj924 I apologize that the croissant you received did not meet your expectations. The flaky, layered texture is one of the hallmarks of a well-made croissant, so I can understand your disappointment in finding it to be dense and heavy instead.