ZoeD

[ZoeD @ZoeD]

@British_Airways That’s not good enough! You’re quick enough to take money you should be quick to repay it! I want this addressed today

[ZoeD @ZoeD]

@British_Airways It was UP TO 21 days to process my refund, it’s now been 30 - no comms from BT and no payment! Why is this taking so long and why are you not refunding your customers!

[ZoeD @ZoeD]

Still waiting, no contact, no money

[ZoeD @ZoeD]

@British_Airways British Airways tried calling all day yesterday and today and told via the IVR no calls available. So you don’t respond to calls, Twitter or Facebook and neither does your CEO bother to respond. How would you like me to manage this now???

[ZoeD @ZoeD]

Still waiting BA!!!

[ZoeD @ZoeD]

@British_Airways Is anyone responding to messages at BA? Been waiting for my refund

[ZoeD @ZoeD]

@British_Airways Is anyone responding to messages at BA? Been waiting for my refund

[ZoeD @ZoeD]

Still no email still no sign of my money. How many more days shall we continue this facade

[ZoeD @ZoeD]

@British_Airways British Airways tried calling all day yesterday and today and told via the IVR no calls available. So you don’t respond to calls, Twitter or Facebook and neither does your CEO bother to respond. How would you like me to manage this now???

[ZoeD @ZoeD]

Where is my money BA!!

[ZoeD @ZoeD]

@British_Airways British Airways tried calling all day yesterday and today and told via the IVR no calls available. So you don’t respond to calls, Twitter or Facebook and neither does your CEO bother to respond. How would you like me to manage this now???

[ZoeD @ZoeD]

RESPOND BA

[ZoeD @ZoeD]

@British_Airways Is anyone responding to messages at BA? Been waiting for my refund

[ZoeD @ZoeD]

@British_Airways British Airways tried calling all day yesterday and today and told via the IVR no calls available. So you don’t respond to calls, Twitter or Facebook and neither does your CEO bother to respond. How would you like me to manage this now???

[ZoeD @ZoeD]

@British_Airways British Airways tried calling all day yesterday and today and told via the IVR no calls available. So you don’t respond to calls, Twitter or Facebook and neither does your CEO bother to respond. How would you like me to manage this now???

[ZoeD @ZoeD]

Dear Santa I've been really good, in my La Perla stocking I'd really like the Cartier watch in Selfridges and a date with Brad Cooper..TVM x

[ZoeD @ZoeD]

Ain't it true!

[ZoeD @ZoeD]

Ok.... Twitter Virgin.... How does this work?