Zoheb Shariffi

[Zoheb Shariffi @ZohebShariffi]

@SwiggyCares @Swiggy promises to deliver food in under 15 mins then fails to deliver in more than double the time.

And then there's the absolutely clueless customer service who has one job to resolve the issue but kept responding with uncertain responses. #CustomerServiceFail

[Zoheb Shariffi @ZohebShariffi]

At this point, what should I even expect from you guys?

This an automated message, but isn't there any internal customer service team that looks into conversation records? I have had zero interaction and @tata_cars conveniently assumed my issue was resolved? Disappointed.

[Zoheb Shariffi @ZohebShariffi]

Very surprised to see that a tweet talking about issues with #NewNexon was quickly deleted as soon as 20 minutes of uploading it.

How is this good after sales? @TataMotors @tata_cars

[Zoheb Shariffi @ZohebShariffi]

@tata_cars @TataMotors
Took delivery of the new Nexon today (30th September 2023). Disappointed to find issues in finishing of the steering wheel and finding a squeaky noise when driving over smooth and bumpy roads.

Not expected from a car which has been promoted so much!

[Zoheb Shariffi @ZohebShariffi]

@TataMotors @tata_cars took delivery of the new Nexon today (30th September 2023). Disappointed to find issues in finishing of the steering wheel and finding a squeaky noise when driving over smooth and bumpy roads.

Not expected from a car which has been promoted so much!

[Zoheb Shariffi @ZohebShariffi]

@SwiggyCares @Swiggy order placed at 6:23 PM. Current time - 7:49 PM.

More than 90 mins now but no update on delivery.

[Zoheb Shariffi @ZohebShariffi]

@sakshi0594 @novfsglobal @VFSGlobalIndia @global_vfs Hi there. Did you end up getting a solution/VISA? If yes, how many days post the original appointment date?

[Zoheb Shariffi @ZohebShariffi]

@SwiggyCares I had to cancel the order because it would take considerably a long time to deliver. Have to say it's disappointing after having to wait for so long

[Zoheb Shariffi @ZohebShariffi]

Order placed at 7:25 PM and it still shows another 33 minutes for it to deliver. Been almost an hour and you're expected to wait longer? I don't see this as good service at all @Swiggy @WeAreSwiggy

[Zoheb Shariffi @ZohebShariffi]

@Olacabs @Ola_Mumbai i have been following up with your customer support since August 2nd but still have got no help with a solution.

My amount got deducted on Google Pay but your app didn't pick it up and I had to pay cash to the driver.

Still haven't received the refund.

[Zoheb Shariffi @ZohebShariffi]

#CustomerComplaint @Olacabs @Ola_Mumbai

Is this the support @Olacabs provides to its customers? I have been charged double the amount with the complaint raised multiple times without receiving a proper resolution. The app and custom service is not user friendly at all!

[Zoheb Shariffi @ZohebShariffi]

Delivery person denies order pickup at first instance and since then hasn't moved towards the restaurant. Been about 40 minutes now and unable to connect with delivery person @SwiggyCares @swiggy_in

[Zoheb Shariffi @ZohebShariffi]

@SwiggyCares I still haven't received any update nor my order. It has been over an hour. Extremely sad service

[Zoheb Shariffi @ZohebShariffi]

New year, same old @swiggy_in

Almost an hour and still no update on the order from the restaurant that's about 300m away from destination.

Delivery person's number unreachable and just getting shuffled between customer service teams? Very poor service @SwiggyCares

[Zoheb Shariffi @ZohebShariffi]

@swiggy_in Vada pav!

[Zoheb Shariffi @ZohebShariffi]

@SwiggyCares Your customer service also needs to be trained to provide solutions that make sense!

Read below thread and help me understand what is being conveyed?

@swiggy_in @SwiggyCares

[Zoheb Shariffi @ZohebShariffi]

It's been over an hour but the order hasn't reached yet!

Delivery executive taking random routes which isn't in the direction from source to destination at all!

How is this service acceptable? @SwiggyCares @swiggy_in

[Zoheb Shariffi @ZohebShariffi]

@zomatocare @PizzaExpress look at the quality of food that gets delivered by @zomato and after a wait period of 3.5 hours! @zomatocare

And don't even send across a complete refund.

[Zoheb Shariffi @ZohebShariffi]

I used to think #Swiggy is poor when it comes to delivery timings, but @zomato be like, Hold my Beer!

Order placed at 8:02 PM and the chat support says I can expect the order by 10:41 PM!

2 AND A HALF HOURS???? Seriously @zomatocare ????

[Zoheb Shariffi @ZohebShariffi]

@zomatocare I received the order after 3 hours 8 minutes and this is how I received the order! Just pathetic. I would like to be contacted again by your escalation team lead.

[Zoheb Shariffi @ZohebShariffi]

@zomatocare I will not be interested in ordering from Zomato ever again @zomato @zomatocare I expect a full refund and I'm least interested in receiving any promotional codes