ZooMonitor Support

Discover a new way to collect behavioral data that equips you with the knowledge to make effective decisions for animals.

[ZooMonitor Support @ZooMonSupport]

Update: we have a number of bugs that were identified after the recent update. We are currently working to get those resolved as soon as possible. Please feel free to reach out if you have any questions: [email protected]. Thanks for your patience!

[ZooMonitor Support @ZooMonSupport]

We are looking into a recent bug causing the data export for Safari users on Macs to appear as an HTML file. Data exports are working normally on Google Chrome.

[ZooMonitor Support @ZooMonSupport]

We are aware of recent issues on iPads with ZooMonitor not working offline. We are looking into a permanent fix but removing ZM and reinstalling does appear to allow the app to work offline for that session. Please contact us if you have questions or need help!

[ZooMonitor Support @ZooMonSupport]

Good news! New data from projects are now being processed again and available in Reports.

[ZooMonitor Support @ZooMonSupport]

New data will be temporarily unavailable in Reports. You can still export any new data you are recording. We hope to have fixes available soon that address issues with Reports.

[ZooMonitor Support @ZooMonSupport]

Pinch-zoom on maps and interval beeps have been restored! Please clear your browser cache and reinstall ZooMonitor. In Sync Project Updates, you should see the current version of the app: 3.2.23.

[ZooMonitor Support @ZooMonSupport]

We are aware the pinch-zoom feature of the maps is currently not working and the "beep" sound between intervals is missing. Thanks for your patience as we work to get these fixed!

[ZooMonitor Support @ZooMonSupport]

New features are now available! If you are having trouble with the app loading, please upload all sessions off the device and then go to your browser settings to clear your browser cache. Then redownload your app by signing in with your license key at https://t.co/is6PIDuayF.

[ZooMonitor Support @ZooMonSupport]

Good news! The site should be fully operational again. Please let us know if you run into any issues.

[ZooMonitor Support @ZooMonSupport]

We are currently experiencing some issues with the ZooMonitor website that may prevent you from downloading updates or uploading data. We hope to have this resolved soon.

[ZooMonitor Support @ZooMonSupport]

Recently uploaded data should now be available for exporting. We are still working to resolve some minor issues to our reports so please expect some outages as that work continues. Thanks for your patience!

[ZooMonitor Support @ZooMonSupport]

We are working on fixing reports and need to temporarily limit the session data you upload from being available for exporting or reports on the same day. All uploaded data should be available by the following day. We should have this fixed soon, thanks for your patience!

[ZooMonitor Support @ZooMonSupport]

The sign in issue has been resolved. Please contact me if you are still experiencing any issues!

[ZooMonitor Support @ZooMonSupport]

The sign in issue has been identified and is being worked on, this should be fixed soon. Please do not upload any new data today but you should be okay to resume uploading data tomorrow. Thank you for your patience!

[ZooMonitor Support @ZooMonSupport]

We are having some issues with app sign in and project syncing at the moment. The developers are looking into this and will work to get this resolved ASAP. Please email me at [email protected] if you have any questions!

[ZooMonitor Support @ZooMonSupport]

Rapid scrolling of behavior tiles in the app has been fixed. Please download updates if you are having issues.

[ZooMonitor Support @ZooMonSupport]

If you download project updates today (Oct 19), you may experience rapid scrolling of behavior tiles in app not working. Fix coming soon!

[ZooMonitor Support @ZooMonSupport]

We are working to resolve issues with the Report module but may take several weeks or more. Please contact us if you have questions.

[ZooMonitor Support @ZooMonSupport]

You should be okay to download project updates. Please let me know if you run across any issues. Thanks for your patience!

[ZooMonitor Support @ZooMonSupport]

We had an update yesterday afternoon and are dealing with a few remaining bugs that need to be patched. Please do not download updates yet.