Ziuta

Have fun and enjoy the ride.

[Ziuta @Zootz1]

@SamsungUK Replied to your DM response. Took 2 hours for the reply to come and it was just a generic response asking me for information that was already easily accessible using the order number I had already provided you.

[Ziuta @Zootz1]

@SamsungUK Ok. I have DMd you. Do listen in to that call, and how many times the story changed and the amount of times that my request to speak to a supervisor was ignored. Do consider if that is how you want your customers experience of dealing with Samsung to be.

[Ziuta @Zootz1]

@SamsungUK @rafe_sollis Asked over 10 times to speak to a supervisor. Each request was ignored, usually by silence. Honestly genuinely shocked with how horrendous it was.

[Ziuta @Zootz1]

@SamsungUK @rafe_sollis Congratulations @SaumsungUK for the worst customer experience. Listen in to the call made at 13:12 today of over an hour of tortuous conversation with an agent intent on obfuscation and denial. And your website is totally falsely advertising marketing offers. #falseadvertising

[Ziuta @Zootz1]

Congratulations @SaumsungUK for the worst customer experience. Listen in to the call made at 13:12 today of over an hour of tortuous conversation with an agent intent on obfuscation and denial. And your website is totally falsely advertising marketing offers. #falseadvertising

[Ziuta @Zootz1]

@DakshGuptaCEO @AMchatter Congratulations Daksh

[Ziuta @Zootz1]

@SportsDirectUK DM sent. Please arrange to cancel and refund, and confirm actioned.

[Ziuta @Zootz1]

@SportsDirectUK it seems you are a little confused by distance selling regulations. Ordered trainers 20 mins ago but they won’t be here in time. Emailed to cancel but not possible. A buyer has the right to withdraw, free of charge, within 14 working days. Please cancel and refund

[Ziuta @Zootz1]

@JoDonn77 😱

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Thanks Darsh. I understand from your DM that the only option open to me is to open up a complaint, which I will do. Your team have consistently told me that courtesy car insurance cover is provided but the claims team refuse. I as the consumer am left in a impossible position.

[Ziuta @Zootz1]

Hi @HastingsDirect @TheFCA Taken 4 months to get you to agree to repair our car to manufacturer standards, and now denied a hire car (despite being in our policy). Spent hours on the phone, met with total disinterest. Anyone there who do something? #WhatsThePointOfInsurance

[Ziuta @Zootz1]

@HastingsDirect @TheFCA OK. The PM will say: I have spent 3 hours at a Bodyshop being passed between @HastingsDirect CS and Claims team. 3 x CS agents confirmed I should have courtesy car insurance. The claims team refuse. To leave I have had to buy cover from an alternative provider. Will you refund?

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Poppy thank you for replying, but I am not taking this offline. I have been treated appallingly. The only help I need is courtesy car insurance. @HastingsDirect have refused.

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Georgina in Customer Services can’t add courtesy car as it is refused by the underwriters. No one can talk to them in their underground lair. It’s been over 2 hours. I give up. Lesson to consumers: avoid @HastingsDirect they don’t seem to offer insurance

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Arrive at the Bodyshop at 08:45. Told courtesy car insurance must be provided by Hastings. Call Hastings who deny insurance and there is no note from Pamela, who nobody knows at Hastings. #IsThisCompanyForReal #PamleaMyImaginaryFriend

[Ziuta @Zootz1]

@HastingsDirect @TheFCA System wouldn’t let Simon (CS) apply the cover. So he has put me back though to Claims. Chloe (Claims) wants to add the courtesy car as a temporary vehicle to my cover as usual. System won’t so has put me back through to Georgina (CS). #HastingsHokeyCokey

[Ziuta @Zootz1]

Update: 24 minutes on hold to speak to a manager, Zanele. She is refusing to provide courtesy car insurance. Also refuses to me me through to her manager. Back on hold to Customer Services. #IThoughtHastingsWereAnInsuranceCompany

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Update: Simon of Hastings CS team says courtesy car insurance is covered and is sorting out 5 days cover. #YaySimon

[Ziuta @Zootz1]

The sage continues. Call at 8am and speak to Pamela at the CS Hastings team. She confirms courtesy car insurance should be in the estimate that the Bodyshop provide. Tells me to go to take the car and that insurance will be provided. She will put a note on the file. #Progress

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Thanks Sian for all your help. However, still no contact from the claims team. Car due in for repair at 08:30am tomorrow morning after 4 months of pushing. Without insurance for the courtesy car we can’t get home.#Help! #Stranded #HastingsHalfAJob

[Ziuta @Zootz1]

@HastingsDirect @TheFCA Despite understanding and support from Sian, Hastings CS agent, who raised to her senior team to get us help, no one from the claims team has responded. So we have a repair and courtesy car authorised but no insurance cover for it. #Ridiculous #DontHastingsDirectSellInsurance?