ZukuHome//Customer service

This is the Official X page for Zuku Fiber, Zuku Satellite TV & Zuku Customer Care. Zuku is part of Wananchi Group, a fully integrated Media & Telecoms company

[ZukuHome//Customer service @ZukuHelp]

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[Shi @hotshyla]

@ZukuHome pls check your Dm thanks

[ZukuHome//Customer service @ZukuHelp]

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[Elvis Ngei @elvis_ngei]

@ZukuHome @ZukuOfficial What is the status of my payment. I have just paid for my subscription but your network is still off. TJHCG7N2LT Confirmed. Ksh449.00 sent to Zuku Satellite TV for account 2113537 on 17/10/25 at 10:21 AM.

[ZukuHome//Customer service @ZukuHelp]

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[ZukuHome//Customer service @ZukuHelp]

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[JaneW @JaneW83558187]

@ZukuHome
We have no Internet connection since last night. The router has no lights showing at all.
Account 88089

[ZukuHome//Customer service @ZukuHelp]

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[Nicholas Richard @Saymoerich]

@ZukuHome
Hi , my internet is so slow and keeps disconnecting...account 96901
Fix this

[ZukuHome//Customer service @ZukuHelp]

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[Amalendu @amalendu_shukla]

@ZukuHome
I really suggest the zuku help desk is not in support mode..not willing to support commitments by zuku is really unexpected..
Even after a permanent upgrade they reduced the speed without any notifications . I really do not appreciate behaviour of the Support channels.

[ZukuHome//Customer service @ZukuHelp]

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[son of soil @protesthustler]

@ZukuHome please connect 562556. We have no internet since yesterday. The whole day till now.Really affecting our business. You are not reachable by phone

[ZukuHome//Customer service @ZukuHelp]

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[Adam Mesphine @Adam5star_mes]

@ZukuHome Hello. No internet account 111834

[ZukuHome//Customer service @ZukuHelp]

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[Adam Mesphine @Adam5star_mes]

@ZukuHome Hello. No internet account 111834

[ZukuHome//Customer service @ZukuHelp]

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[ZukuHome//Customer service @ZukuHelp]

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[DESTINED ABEL #Favored one @Destined_Abel]

@ZukuHome I have reconnected and paid my WiFi since morning and nothing is being done
No transfer
Or even a call from technician

[ZukuHome//Customer service @ZukuHelp]

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[Lydia Wangari @LydiaBecca]

@ZukuHome how do I change my home WiFi password

[ZukuHome//Customer service @ZukuHelp]

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[FaithNW @NW_faith]

@ZukuHome I’ve been trying to call you to no avail . I have paid for WiFi and need to get reconnected. Account 812417. Or could I get a refund please. Thank you!

[ZukuHome//Customer service @ZukuHelp]

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[Roy anderson @roywoggy]

@ZukuHome
Kindly suspend my subscription 295187 it's been 5days no internet,

[ZukuHome//Customer service @ZukuHelp]

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[ZukuHome//Customer service @ZukuHelp]

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[ZukuHome//Customer service @ZukuHelp]

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[T H U N D E R B O L T @ThunderBolt_KE]

@ZukuHome I paid for a 3month subscription on 2nd Oct , i waited for installation that didnt come until i went back to Safaricom. I send an email a week ago asking for my refund. Only reply was we're processing. No ticket ,no communication nothing. Everything about Zuku is slow.

[ZukuHome//Customer service @ZukuHelp]

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[Creative Industry Ambassador @davidmuriithi]

@ZukuHome Kindly stop your customer care people calling me every hour for the past 2 days. I will renew when the correct time comes! Also kindly use WhatsApp or email if a customer keeps cutting your calls. We are busy at work! Damn!

[ZukuHome//Customer service @ZukuHelp]

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[MnyaziKatama🇰🇪 @MnyaziK]

@ZukuHome @gramo2011 @ZukuHome kindly reconnect my internet AC 1120931