Fernando Duarte

Not an employee of Zuora, but an eternal champion. All opinions here are my own and not related to Zuora

[Fernando Duarte @ZuoraGeek]

🔥 New year. New report. New trends. The @Zendesk #CXTrends 2024 report is here!

Discover the 10 trends every customer experience leader needs to know, 🤖 like how chatbots are evolving into AI-powered digital agents. https://t.co/aWFe1IVrNP

[Fernando Duarte @ZuoraGeek]

🤩 #ZendeskRelate 2024 is going to Las Vegas!

💡 There will be many keynotes, stages, and opportunities to exchange ideas. It'll be @Zendesk's biggest #CX event yet!

🔥 Attend the hottest spot in CX from April 16-18, 2024. https://t.co/K61b2PfJvd

[Fernando Duarte @ZuoraGeek]

Congrats to @Zendesk for being named a finalist by @CMX for their User Group program! If you've been to one of their User Group events, VOTE for them here.
#CMXAwards https://t.co/YCvneCSbJE

[Fernando Duarte @ZuoraGeek]

🏃🏼 "AI is a marathon, it's not a sprint."

🎧 @Zendesk CEO Tom Eggemeier joined the Conversations with Zendesk podcast to share what he really means when he talks about the "intelligent heart of customer experience." https://t.co/1sZniHSvKp

[Fernando Duarte @ZuoraGeek]

Join the FIRST Zendesk A.I. User Group event on Oct. 30! This inaugural session will provide attendees with an engaging discussion surrounding how Support Organizations have changed with the ever-growing popularity of A.I. #Zendesk https://t.co/eEtt879i6P

[Fernando Duarte @ZuoraGeek]

Join other Zendesk Admins on 10/18 at the latest Zendesk Admin User Group meetup! Connect, learn, and share with like-minded professionals and have some fun along the way. #Zendesk https://t.co/uXwluhvj5K

[Fernando Duarte @ZuoraGeek]

Wish I could be there in person!

Attend #ZendeskShowcase for free in Chicago on October 24!

🤩 See keynote speaker @ImMollyBloom
💡 Hear from experts at @squarespace and @dfinsolutions
🧠 Discover how #ZendeskAI is reshaping customer experience https://t.co/Xhr9HKcBRv

[Fernando Duarte @ZuoraGeek]

🍷 No two bottles of wine are identical, and the same can be said for customers. That's why personalization is key.
Take it from @Wine.com's Addie Wallace on the latest #ConversationsWithZendesk episode: https://t.co/IgPcz52mNr

[Fernando Duarte @ZuoraGeek]

On the latest episode of the #ConversationsWithZendesk podcast, Calm's Senior Manager of Customer Experience Tade Anzalone shares her insights on prioritizing the emotional well-being of employees🧘. https://t.co/Zsj7sDRry4

[Fernando Duarte @ZuoraGeek]

Looking forward to the next big Zendesk AI drop. This digital event will showcase Zendesk's new generative AI capabilities, and will feature deep dives and expert insight on how this evolution will improve customer and employee experiences 💻. https://t.co/TrvNKANzs3

[Fernando Duarte @ZuoraGeek]

If there's an industry where AI will have an impact, it is Support.

Learn how Zendesk for employee experience empowers leaders in IT, HR, and more with AI-powered tools to extend your team’s bandwidth and deliver exceptional employee experiences.

Sign https://t.co/ukHSgpTLDV

[Fernando Duarte @ZuoraGeek]

🍾 Pop the champagne! With over 2 MILLION user reviews, @g2dotcom ranked @Zendesk #1 across three categories including:

#1 Best Software Product
#1 Best Customer Service Product
#1 Best Software Product for Mid-Market

More here: https://t.co/1fIKX1D1JO

[Fernando Duarte @ZuoraGeek]

Join the Zendesk Enterprise User Group on September 14th.

For those of you who attended Relate, you may remember hearing about Layout Builder. Learn more and ask your questions about how it works with Agent Workspace at the next event. https://t.co/YQqzEhU4zq

[Fernando Duarte @ZuoraGeek]

The impact of AI cannot be understated, that is why I am attending this Webinar.
How can businesses strike a balance between AI-driven automation and human interaction to enhance the customer experience? 🧐 Economist Impact's upcoming webinar will answ https://t.co/g1bEVqjTvc

[Fernando Duarte @ZuoraGeek]

Print and design company MOO uses Zendesk to save over $200K annually and achieve a 95% customer satisfaction rating. MOO leverages data to enhance support, integrates with Salesforce for sales opportunities, and values Zendesk's flexibility https://t.co/vaB0iwEJgg

[Fernando Duarte @ZuoraGeek]

The New Yorker‘s Matthew Hutson talks about the technology’s potential to revolutionize creativity, the challenges of regulation, and the importance of businesses acting transparently when using AI. #ConversationsWithZendesk 🎧. https://t.co/Ht4UlPvsp3

[Fernando Duarte @ZuoraGeek]

@VirginPulse’s Michael Pace joins episode 7 of the podcast #ConversationsWithZendesk 🎧 to discuss how leaning into self-service and investing in employee growth have helped scale support operations wisely and improve the customer experience. https://t.co/O9F9mfO4lQ

[Fernando Duarte @ZuoraGeek]

I guess even Denny’s is Mexican in San Diego! https://t.co/EpUc1A2ASJ

[Fernando Duarte @ZuoraGeek]

Out for a morning stroll in San Diego before my conference starts https://t.co/CM18oAqiVu

[Fernando Duarte @ZuoraGeek]

For more than 3 years I dodged the bullet. I guess it was my time https://t.co/MiRZlG6yCM