Zuora Global Support

The Zuora Global Support team is dedicated to providing you with the best technical customer support in the business.

[Zuora Global Support @ZuoraSupport]

@lulalala_it Thanks for flagging. Please submit a support ticket so we can investigate!

[Zuora Global Support @ZuoraSupport]

@chadmcelligott @chadmcelligott Zuora Support sincerely apologizes for the negative experience you have had. This is not at all in line with our usual high standard for customer support. Our team will absolutely work with you on this specific issue, and aim to regain your trust as our customer.

[Zuora Global Support @ZuoraSupport]

[status] Investigating: We have identified an issue where a small subset of our customers are encountering errors when posting bill runs. This affects only those who have enabled the, "Post Invoices in Parallel when Posting Bill Run,"… https://t.co/PsWelygaUQ

[Zuora Global Support @ZuoraSupport]

[status] Investigating: We are continuing to investigate this issue. Zuora Engineering team will have another round of meeting with Orbital soon. https://t.co/wqnmXYwKMp

[Zuora Global Support @ZuoraSupport]

[status] Investigating: Based on the investigations so far, the issue is related to network latency.
We’re working with Chase to identify the root cause.
For customers who observed processing payments, please refer to the below commu… https://t.co/CRqStHYF98

[Zuora Global Support @ZuoraSupport]

[status] Investigating: We are continuing to investigate this issue. https://t.co/p5R2GBEznZ

[Zuora Global Support @ZuoraSupport]

[status] Resolved: This incident has been resolved. https://t.co/RKr9EkVfGo

[Zuora Global Support @ZuoraSupport]

[status] Identified: Our Engineers are aware of this issue, and are working urgently on the fix.

In the meantime, they have asked to try the temporary workaround: Setting the "State" field as optional in your Hosted Payment Page conf… https://t.co/jTbMsjMxnk

[Zuora Global Support @ZuoraSupport]

[status] Monitoring: A fix has been implemented and we are monitoring the results. https://t.co/U1CfI3eGSt

[Zuora Global Support @ZuoraSupport]

[status] Resolved: This incident has been resolved. https://t.co/qxMkDcBuXB

[Zuora Global Support @ZuoraSupport]

[status] Identified: We have identified an issue in Workflow while handling Japanese characters. Our teams are investigating this with the highest priority. https://t.co/wcucWrLksn

[Zuora Global Support @ZuoraSupport]

[status] Monitoring: A fix has been implemented and we are monitoring the results.
The impacted timeframe: from 11:30 AM to 10:10 PM on Jan 22nd PST https://t.co/xncRlFQqGw

[Zuora Global Support @ZuoraSupport]

[status] Resolved: This incident has been resolved. https://t.co/kXsOx41xZW

[Zuora Global Support @ZuoraSupport]

[status] Monitoring: We have noticed Performance degradation between 8:20 AM - 9:00 AM PT for a subset of our US Hosted Sandbox Tenants. We are currently monitoring the issues. https://t.co/IKyP9JYqFJ

[Zuora Global Support @ZuoraSupport]

[status] Resolved: This incident has been resolved and Our Engineering Team will address the impacted customers. https://t.co/p7PN5luDhb

[Zuora Global Support @ZuoraSupport]

[status] Monitoring: We have identified an abnormal server time on a small subset of US Production environments. Therefore, some invoices generated during the impacted time couldn't be synced to Salesforce. The impacted timeframe is f… https://t.co/Up4jNcCGEM

[Zuora Global Support @ZuoraSupport]

[status] Monitoring: We are continuing to monitor for any further issues. https://t.co/ILzvvE4YB2

[Zuora Global Support @ZuoraSupport]

[status] Resolved: A fix has been implemented. Now, this incident has been resolved. https://t.co/S9WqiPbVCc

[Zuora Global Support @ZuoraSupport]

[status] Investigating: Receiving below error when activating any user in Sandbox environments:

We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like techn… https://t.co/rfv058T8EN

[Zuora Global Support @ZuoraSupport]

[status] Identified: Our Engineering team has found out the root cause and only the tenants enabled with the "Audit Trail" feature are affected by this.
We are working with the priority to fix this. https://t.co/0aaPhg1QiV