@DHLPaket@DHLGlobal There isn't much you seem able to do! Worst delivery company I've ever had the misfortune to use. Furthermore, your customer service page is completely unusable when the English version is chosen. Almost as if you don't actually want to help your customers... What a joke.
@DHLPaket Meine DHL eCommerce Sendung CG016891676DE nach UK steckt seit 10. Jan im Status „Shipment booked for air transport“ ohne Abflug-Scan. Sie scheint das Ursprungsnetz nie verlassen zu haben. Bitte dringend nachverfolgen.
@DHLPaket@DHLPaket@DHLGlobal
“Booked for air transport” for 16 days apparently means:
• no plane
• no tracking
• no investigation
• no responsibility
Is this really how DHL expects customers to trust international shipping? Absolutely useless. An utter shambles.
@DHLPaket This is getting silly now. It's now 6 days since I sent this message and nothing has changed. How useless are your company? Your customer service is shocking. It's very simple: where is my parcel?
@DHLPaket Thanks for replying. I understand there may be no further tracking events yet. However, as there has been no export/departure scan for 10 days, this appears to be a stalled shipment rather than a normal transit delay. Could you please confirm whether a trace has been initiated?