New way to describe Israel: Kakocracy.
Pathocracy is a form of government where a society is ruled by manipulative individuals w/personality disorders, particularly psychopathy, narcissism.
Kakocracy is where the culture of the MAJORITY is evil & narcissistic.
The users who complain about the flaws in your product may seem annoying, but they are on the whole probably your most valuable users. They complain because they care, and I doubt a startup could ever get really big without users who care a lot about the product.