@united EWR is a whole mess. No one is here to help stranded passengers or explain why their seats are re-assigned on a phantom plane that has been rescheduled 3x. Brand experience has been atrocious.
@united What’s the point of customer service if they can’t 1) answer basic q’s and 2) they’re rude to people who are stuck in an airport with no lounge or in-person support available? Customer loyalty programs don’t mean anything for full-paying customers anymore?
@united so your operations in EWR - a hub of yours - has us delayed 3x and moved gates 3x…but your Premier Desk is rude because we’re asking q’s on why you downgraded seats for customers who’ve paid full price for Premier Plus.