@yokozakihara@deverakath@SM_Cinema Go back to the booking screen and check if grayed-out na yung seats that you chose sa booking. If grayed-out na, thereβs a high chance na nagpush booking mo sa system.
Email SM Cinema customer service with all the screenshots or call them as early as 9am. I did both.
@IoVElizz @deverakath@SM_Cinema Yes that was the first thing I did since closed pa customer service line nila. Last night pa ko nag-email. I got a reply tonight lang, same lang ng resolution na binigay when I called them this morning.
@IoVElizz @deverakath@SM_Cinema No po. The booking ID was provided to me by SM customer service since di ako nakareceive ng confirmation email from them.
@riealleje @day6midnights @H4ECHANCART@SM_Cinema I donβt think they have a toll free number but they suggested email as well. Kaso nag-email na ako last night eh, wala pa rin reply until now.
@deverakath@SM_Cinema Same! Okay naman daw sa system nila. Did you ask ba if pwede kahit iclaim na lang over the counter for physical tickets prior the event? Iβll try maybe later haha
@day6midnights @SM_Cinema I did! I called SM, they told me nagpush daw yung booking ko. I also confirmed the seat numbers. They canβt give a confirmation email na but I got a booking ID. I asked if I can go sa branch to collect physical tickets na lang, pwede daw pero parang di nila sure, Iβll try later.
@priingles@biiiancapx@SM_Cinema I called SM and they told me nagpush daw yung booking ko. I confirmed with them the seat numbers. They canβt give a confirmation email na but I got a booking ID. I asked if I can go sa branch to collect physical tickets na lang, pwede daw pero parang di nila sure, Iβll try later.
@biiiancapx@SM_Cinema I experienced the same thing! Huhu contact cinema daw. When I go back to booking screen, blocked na yung seats na pinili ko but I did not receive a booking confirmation. The email I received is only for payment deduction. ππ
@topgord@biiiancapx@SM_Cinema Hi! Ni-refund ka na lang ba when you experienced this? I am thinking of rebooking na lang kasi but Iβm afraid baka macharge na naman ako tapos walang confirmation hahaha