Katie Turner

Comms type - regularly found running, swimming, cycling or eating cake, all in no particular order! Views my own

[Katie Turner @_KTurner]

@virginmedia My issue is not related to the local area issue. Have I really got to wait?

[Katie Turner @_KTurner]

@virginmedia you cancel my engineer appointment without telling me and then advise I can’t have another until the issue that isn’t even related to my faulty virgin box is resolved in a weeks time! Come on this isn’t positive customer service! All I need is a new box

[Katie Turner @_KTurner]

@benthomasmoody @HM_Passport Not got it yet. If you speak to the call centre they may be able to help but im not sure you’ll get it sooner than the 7 day express.

[Katie Turner @_KTurner]

My urgent passport renewal via the 7 day express service with @HM_Passport has still not been processed. Customer service team are very helpful but we still can’t speak to the office direct and another day is slipping past. How do we get this resolved?

[Katie Turner @_KTurner]

@HM_Passport I’m still waiting for someone to reply to my DM or to answer the phone. Our issue was escalated to a manager yesterday morning but we have heard nothing. Please can you advise when someone will come back to us?

[Katie Turner @_KTurner]

My urgent passport renewal via the 7 day express service with @HM_Passport has still not been processed. Customer service team are very helpful but we still can’t speak to the office direct and another day is slipping past. How do we get this resolved?

[Katie Turner @_KTurner]

@HM_Passport @HM_Passport I have done this. When should I receive a reply?

[Katie Turner @_KTurner]

@HM_Passport I have just realised I have submitted an online passport renewal for my daughter for your standard service and I need to change it to fast track. How do I cancel my application? I haven’t sent the passport in the post yet. Thanks

[Katie Turner @_KTurner]

@HM_Passport I have sent a DM but not received a reply?

[Katie Turner @_KTurner]

@FakeThackery @Tesco With all due respect @tesco decided to cancel 181 slots yesterday i am sure this probably included some that were isolating and vulnerable. It is not ok for anyone’s circumstances to do that. #lackofcommunication

[Katie Turner @_KTurner]

Our @tesco delivery was due between 5 and 9pm. Your call centre has just advised us that you have cancelled our delivery without any notice. Poor service, we are now left with no food for 20 people waiting on a campsite. #tesco #aphonecallwouldhavebeennice

[Katie Turner @_KTurner]

Nottinghamshire County Council: Save Regatta Way Sports Ground from developers - Sign the Petition! https://t.co/klvKiRSFPt via @UKChange

[Katie Turner @_KTurner]

My broadband has been rubbish all afternoon @virginmedia and the system test says no known faults. Please can you advise how we get this fixed ASAP?

[Katie Turner @_KTurner]

Any chance of a reply please @bandq_help

[Katie Turner @_KTurner]

Placed an order with @BandQ via their click and collect - it looks like someone else has collected my order and no one is answering the phone in their customer service centre to resolve or help. Beware of online orders with B&Q!

[Katie Turner @_KTurner]

@HawesCraig @BandQ @bandq_help Check your junk folder. All my emails ended up there. I didn’t know mine was ready for collection and now it says it has been picked up. I’m also facing the same issue with no one to contact. The FAQs they are posting don’t answer my question

[Katie Turner @_KTurner]

@BandQ @bowdav1 Check your junk folder. All my emails ended up there. I’d didn’t know mine was ready for collection and now it says it has been picked up. I’m also facing the same issue with no one to contact. The FAQs they are posting don’t answer my question

[Katie Turner @_KTurner]

@JoJagiello I know very worrying. I’m really hoping it’s been sent to me by a mistake! Not ideal when you can’t speak to anyone!!

[Katie Turner @_KTurner]

Placed an order with @BandQ via their click and collect - it looks like someone else has collected my order and no one is answering the phone in their customer service centre to resolve or help. Beware of online orders with B&Q!

[Katie Turner @_KTurner]

@BandQ I have just received an email to say that an order that I haven’t yet collected has been picked up! Please can you help - I was planning to collect this tomorrow.

[Katie Turner @_KTurner]

@martin76825035 @HighwaysSEAST Are they diverting you off at junction 30? Assume you can still get through the Dartford crossing 🙄