@cioontherun@ellwoodthewood@Broadcom@VMware That ended in the early 2010's. I'm from that era as well and i was always willing to pay the $250 and even the $500 when they increased it to talk to someone that could actually resolve the issue.
@cioontherun@ellwoodthewood@Broadcom@VMware You must have caught them at a low volume time because 2 weeks is pretty good. I've opened tickets with them and it takes about a month or so for the initial response.
So many people getting layed off after all these companies pushed for RTO. Seems to me that those companies should have off-loaded those offices instead of the people.