Samir Mehta

[Samir Mehta @_SamirMehta]

@Eloncommentary1 Hope

[Samir Mehta @_SamirMehta]

Is Trust the new Currency? https://t.co/LX1UFQReQr via @LinkedIn

[Samir Mehta @_SamirMehta]

This article from @ECM_marketeer! states, “Journey mapping, segmentation, and micro-targeting are well-established in #customerexperience — it’s time to bring them to #employeeexperience as well.” Well said!
https://t.co/mRjIjPWlAe

[Samir Mehta @_SamirMehta]

Great piece from @bigbosscaro on why you need to make sure you are turning your managers into coaches. This is how you level up your business and make your leaders successful. #Leadership #Management https://t.co/zQYZmLRP8O

[Samir Mehta @_SamirMehta]

.@KarlSakas gives a fresh perspective in @B2Community on #CX: "If your goal is to get 100% satisfaction from 100% of clients, you’ll find yourself making too many compromises." #CustomerExperience https://t.co/tAXRT0xfdg

[Samir Mehta @_SamirMehta]

Delivering the best possible customer experience requires leaders to go beyond digital transformation efforts. Instead, we need to adopt a new mindset on the digital experience that quickly responds to customer needs. #CustomerExperience https://t.co/yciFXZ7etR

[Samir Mehta @_SamirMehta]

When you become a leader, you don’t often think about the style of leadership that you will take on. All leaders should take the time to look at what style best suits their strengths. #Leadership #LeadershipStyle https://t.co/7bX4Mp3vx4

[Samir Mehta @_SamirMehta]

What is your take? Are you someone who speaks out during work? According to @taliena, research has found that quantity over quality can determine who is perceived as a leader. #Leadership https://t.co/NEKYv82U2f

[Samir Mehta @_SamirMehta]

Another great article from @MarcelSchwantes! The journey to successful leadership begins in an uncomfortable spot for many. #Leadership
https://t.co/FMLILL00T5

[Samir Mehta @_SamirMehta]

Great insights from Mark Bowen on what role servant leadership plays in digital transformation and how it can help build a successful business. #ServantLeadership https://t.co/rfiPF12cCp

[Samir Mehta @_SamirMehta]

Excellent insights from @Gartner_inc on how to maintain #EmployeeEngagement while working remotely. He suggests making alterations to meetings by making them shorter and more meaningful. Great advice! https://t.co/SCapoWU5JH

[Samir Mehta @_SamirMehta]

According to Sonnya Kourteva in her recent @Forbes article, being a #ServantLeader means embracing and understanding the privilege to give and not the power to receive. Well, put! https://t.co/BqLOSfPBeW

[Samir Mehta @_SamirMehta]

#Chatbots are often thought of as how they can improve the #CustomerExperience, but I agree with @KayaIsmail, who says they can be equally beneficial for supporting and retaining employees. #EmployeeExperience
https://t.co/NbbU8yLTTt

[Samir Mehta @_SamirMehta]

Most leaders would agree that knowing when to walk away is a good thing. Remember, taking a break doesn’t mean you’re a bad leader; in fact, just the opposite. Thanks for the reminder, @BlankAvery! #LeadershipAdvice

[Samir Mehta @_SamirMehta]

When we think about #DigitalTransformation, we often associate it with fancy gadgets, however as @ECM_marketeer writes, transformation efforts live and die by the people leading them! For these transformations to be successful, they need strong #leaders. https://t.co/oVA6ronat6

[Samir Mehta @_SamirMehta]

Great article from @FortuneMagazine on the role #MoralLeadership plays in #RemoteWorking: "These leaders earned trust in this time of crisis by telling the truth no matter how bright or dark." Trust is key during #WFH! #Leadership https://t.co/OxxLzs6pFb

[Samir Mehta @_SamirMehta]

There is no simple strategy toward building a strong #CX; however, all strategies should aim toward the same goal: to establish long-term engagement with customers. What are some of your #CXstrategies? https://t.co/vuGb1sJYtJ

[Samir Mehta @_SamirMehta]

So true, Jared! The #CustomerExperience is something that should be a priority to every department. If customers are not feeling valued, how do you expect them to continue working with your company? https://t.co/4Xa1vUoJzs

[Samir Mehta @_SamirMehta]

According to @infragistics, delivering the best possible #CustomerExperience requires in-depth data, which is best achieved by combining customer feedback with data gathered during direct usage. At @Wrench, this is how we strategize our #CX efforts! https://t.co/7AbGGHe65w

[Samir Mehta @_SamirMehta]

2020 should have taught leaders to focus more on "reinventing" workflows than "optimizing" them. Reinvention requires both new technologies and a greater focus on personal agency. Thanks for the article, @Deloitte. #FutureOfWork https://t.co/jxI9fblQNY