Nayana Unnikrishnan

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
..my humble request to look into the matter, so that no other future passengerd get to suffer like we did, Sir. We really hoped Air India would change for the better now, but I guess that'll forever remain a dream.

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain ...contd. with the procedure - we only wanted to resch home by then. Sir, we've been travelling domestic & int'l from a very young age, but never in our lifetime have we come across such rude and poor management of airline grievances. It is..

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
... man at the front desk stated that was issued because they had no economy boarding passes in stock to issue the day before (we were given, and had never asked for business class passes). My sister and I were too tired by then, & simply...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
...TORE the boarding passes in front of us, issued new ones and gave them, stating the former ones will not pass through security check (they never asked for boarding passes there). I went to ask about this at the front desk, where the...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
...hotel accommodation with Business class boarding passes for compensation. We were told to check-in after showing the passes, & we'd be able to board the flight. Come next day, we do as told, & the lady at the Air India check-in counter...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
...we were informed that our boarding was CANCELLED! The airlines cancelled our flight booking, without our consent!! We then had to wait almost a whole day for all the processings, to get our luggage, and were then offered...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain ...in case we miss our flight. The flight from Bhopal took off at 10:30am, after constant reassurance that we wouldn't miss our connected flight. We ended up missing it, and on asking how that happened, the Air India officials at Mumbai...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
...I then receive an email stating my connection flight from Mumbai was RESCHEDULED (which I'd neither asked for, nor consented to). On enquiring about it with the Air India official, they informed that it was done for "safety reasons"...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
...and were then informed about flights being delayed by 90mins, further 20mins, and then by an hour, due to a supposed 'technical snag'. The officials weren't ready to give a fixed take off time, and the passengers were getting restless...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain
... We'd to book connected flights to reach home, due to the lack of direct int'l flights from Bhopal. Our flights were issued for 7:55am to reach home via Mumbai. Although boarding started at 6:55am, we were told to sit back 15mins later...

[Nayana Unnikrishnan @__NKi__]

@JM_Scindia @narendramodi @airindiain Sir, I'm a student of NIT Bhopal, and I wanted to shed some light into the poor airline management of Air India at Raja Bhoj Airport. Our college'd closed immediately due to unforeseen circumstances, and we'd to book tickets to return home...