"All this digital stuff has made you so detached... The more digital you become, the more disloyal I will become" @gerrymcgovern - #cx https://t.co/8qIhZHLVcy
Evaluating The Effectiveness of Design - Scott Faranello - "Designers have historically ignored actual metrics that proved their specific work was making a difference in the lives of their users." - #ux#analytics@expuser - https://t.co/uJeDpWWpKZ
Stop Trying To Get Every Customer To Love You - Ryan Hart, Forrester - "Repeat customers are valuable customers. Prioritize and nurture these high-value relationships." - #cx#branding#servicedesign#designthinking - https://t.co/55u9aNIeDO