Aditi Kulshrestha

[Aditi Kulshrestha @__aditiii__]

@eatclubsupport No proper resolution. No accountability. No empathy.
To make it worse, they closed the chat repeatedly without listening, asking me to “email later” — when the whole point is that this happened at midnight and I had no food left.
This experience has completely shattered my trust

[Aditi Kulshrestha @__aditiii__]

Ordered biryani from #ItminaanBiryani #EatClub and received a box that was already OPENED & PARTIALLY EATEN used spoons inside.Late night, hungry,and customer support kept closing chats, offered ₹150 for a ₹400 order, and showed zero accountability. @AnshulGupta @AmitRaj

[Aditi Kulshrestha @__aditiii__]

@eatclubsupport When I contacted customer support late at night (already hungry and exhausted), instead of understanding the gravity of the issue, they kept trying to shut the conversation, claimed the item was “out of stock,” and casually offered ₹150 wallet credit for an order worth ~₹400.
.

[Aditi Kulshrestha @__aditiii__]

This is a hygiene & safety issue, not a cashback issue. PATHETIC service.
@Eatclub_ @eatclubsupport

[Aditi Kulshrestha @__aditiii__]

@eatclubsupport #itminaan @contact_amitraj

[Aditi Kulshrestha @__aditiii__]

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