@BankofAmerica Dont upsell your customers while waiting to fix an issue, unprofessional. Also yes we know Covid-19 is effecting life, thanks for the 1000 reminders
@BankofAmerica Finally got through and determined that because I forgot to pay, and paid in full 2 days late it froze my card... a customer that pays in full every single month since getting the card
@BankofAmerica Worst customer service ever. Cant get through to a representative, constantly trying to upsell you while on wait, doesnt have a call back feature so you have to sit and wait. Called for 45 mins last night just to get transferred to another dept. who didnt answer