@Dyson For a product this expensive, I’ve had an awful customer service experience. I activated my warranty in May for a replacement part, but never got a real follow-up. You only replied when I reached out always saying the part “wasn’t available yet.”
@Dyson On Nov 12, I reached out again because my machine stopped working and ONLY then you said the part was “available.” If it was ready, why wasn’t I contacted? Where’s the warranty shipping label? This level of follow-up is unacceptable for a product this expensive. @Dyson
I waited 2–3 weeks each time, even a month, thinking it was delayed. Every time I contacted you, the answer was the same. It became a never-ending loop until you eventually stopped replying by email. Your WhatsApp doesn’t work and chat takes forever. @Dyson
@Dyson I’ve had an awful customer service experience.
I activated my warranty in May for a replacement part. You never gave me a real follow-up. The only time I ever got an answer was when I reached out first — and even then, it was always the same: “it’s not available yet, wait.